Patient Advocate - Sylva
East Carolina University - Greenville, North Carolina, United States, 27834Work at East Carolina University
Overview
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Overview
Position Information
Job TitlePatient Advocate - Sylva
Position Number400494
Vacancy Open toAll Candidates
Time-LimitedYes
Department Homepagehttps://www.ecu.edu/dental/
Advertising DepartmentDENTAL MEDICINE, SCHOOL OF
DivisionAcademic Affairs
Classification Title10422 Admin Support Specialist
Competency Level2 - Journey
Working TitlePatient Advocate - Sylva
Number of Vacancies1
Full Time Equivalent (FTE)1.0
Full Time or Part TimeFull Time
Recruitment Range$34,602 - $49,406
Anticipated Hiring Range$34,602 - $44,510
Salary Grade EquivalencyGN06
Work ScheduleMonday - Friday
Work Hours8:00 am - 5:00 pm
Position Location (City)Sylva
Job CategoryStaff - Office/Clerical
Organizational Unit Overview
The School of Dental Medicine is composed of ten administrative offices and four academic departments. The Administrative units include the Offices of the Dean, Vice Dean, Associate Dean for Student Affairs, Associate Dean for Research, Associate Dean for Clinical Affairs, Associate Dean for Extramural Clinical Practices, Assistant Dean for Dental Education and Informatics, Assistant Dean for Educational Support and Faculty Development, Assistant Dean for Academic Success and the Assistant Dean for Business Operations and Financial Affairs. The four academic departments are Surgical Sciences, Pediatric Dentistry, Orthodontics and Dentofacial Orthopedics, General Dentistry and Foundational Sciences.
Included in the mission of the School of Dental Medicine is to educate dental care providers (both dental students and dental residents) and to address the oral health care needs of the underserved population of North Carolina. The School of Dental Medicine meets these missions by operating dental clinics that provide both educational experiences for the dental students and residents and provides dental care to the residents of North Carolina. These clinics occur in both Ross Hall in
Greenville, North Carolina, as well as Community Service-Learning Centers located throughout North Carolina. In order to operate these clinics, appropriate dental auxiliaries and clinical staff are needed.
Job Duties
This position serves in a business support role for the patients, dentists, dental students, residents, and other staff at the Community Service Learning Center in Sylva, which is a part of the ECU School of Dental Medicine, to enhance practice policies and procedures. The purpose of this position is to facilitate community clinical linkages to coordinate patient care within the Patient Advocate Pilot Program.
The position functions in a clinic site and deals face-to-face with patients, dentists, dental residents, dental students and other staff. When registering patients in the AxiUm Computer system, this position interviews patients to collect accurate and complete demographic and insurance information. The position speaks with patients to establish understanding and agreement on return patient visits and/or referrals within or outside the clinical site. The position request monies in the form of outstanding balances, co-payments and co-insurance due. In general, this position greets patients and families as they arrive in the clinical area and provides information and directions on processes that must take place in order to provide dental care services. Public contact also takes the form of telephone interactions with the same variety of individuals: patients, dentists, dental residents, dental students and other staff.
DENTAL MEDICINE SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program (ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System (TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
Minimum Education/Experience
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation
N/A
Preferred Experience, Skills, Training/Education
Healthcare experience preferred.
License or Certification required by the Department
None
Special Instructions to ApplicantPlease ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.Applicants must be currently authorized to work in the United States on a full-time basis.
Job Open Date04/18/2024
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.04/22/2024
Open Until FilledNo
Quick Link for Direct Access to Postinghttps://ecu.peopleadmin.com/postings/69917
Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or
ADA-Coordinator@ecu.edu .
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.