Payments Optimization Manager

Square, Atlanta GA, US

Square works for every business.

Square builds tools that allow millions of small businesses around the globe to better manage their businesses. The legacy financial system relies on long-standing and often-unfair conventions like outdated fees and onerous applications. We are seamlessly integrating payments and banking in one place, without the frustrations and hassles of incumbent banks.

As Payments Optimization Manager within the IRO team (Industry Relations & Operations), you will be tasked with identifying and guiding partnerships, product, and platform teams in their efforts to reduce cost and improve performance across Block’s supply chain. You will be responsible for sharing and contextualizing data and turning it into strategies and actions that improve Block’s bottom line and enhance the experience of our customers.

You will:

  • Design and develop performance and cost-related KPIs for payment acceptance across our payment connections, including acquirers, global, regional and alternative payment networks 

  • Lead collaborative initiatives with product and engineering teams to measure opportunities and implement changes to reduce costs and improve performance

  • Highlight and track opportunities to improve authorization rates from legitimate Sellers while discouraging fraud in collaboration with the Risk team 

  • Drive the implementation of cost savings initiatives that arise from partnerships with acquirers, networks and other industry partners to achieve lower costs for Square and our Sellers

  • Implement knowledge sharing resources for all of Block and be a payments optimization  evangelist

  • Guide and influence the strategic direction for cross-functional partners including data science and payments platform teams

You have:

  • 7+ years of experience in the payments industry at either a bank, acquirer, fintech, or card network 

  • Industry knowledge: you understand network rules, interchange, and key performance indicators related to payment processing 

  • Collaborative skills: you are a strong communicator that works well with data analysts and engineering partners to influence priorities to achieve strategic results

  • Data Visualization expertise: you can communicate complex data analyses using tools such as Looker, PowerBI, or Tableau

  • Leadership qualities: you set priorities based on strategic vision and achieve alignment with team members and cross-functional partners 

  • Results-oriented mindset: you have a bias toward action and are comfortable driving projects forward through ambiguity

Even better:

  • International experience and familiarity with data pertaining to merchant, acquirers, networks, and gateways

  • High level understanding of technical payment specifications (such as ISO 8583) and the ability to translate business needs into technical requirements 

  • Deep familiarity with card network rules and ability to extract actionable insights from complex contracts or commercial agreements

  • Proven track record of success managing programs and projects with cross functional partners


We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

About Square

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. So we’re building easy tools to empower and enrich people. Tools that shorten the distance between having an idea and making a living from it—because we believe in fair and square. We started with a little white card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, our Cash app lets people send money instantly, and we’re building easy tools for customers, too. We’re empowering the electrician to send invoices, setting up the food truck with a delivery option, helping the clothing boutique pay its employees, and giving the coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.


Want to learn more about Square? Visit Square's website.