Application Support Analyst - Linux Environment

Visa, Highlands Ranch CO, US

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Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. 


We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.


Major Responsibilities


The Product Reliability Engineering (PRE) group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.

  • Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation.
  • Ability to write and maintain scripts to monitor system activity including application smoke test activities during production implementations.
  • Develop and maintain automation tools to handle all engineering and application support tasks
  • Engage in production issue troubleshooting bridge calls, provide immediate service restoration, follow up on root cause analysis, and ensure permanent fix is implemented to avoid similar problems in the future
  • Coordinate and execute application releases and production deployments
  • In addition to delivering technically, the candidate will lead by example, be self-motivated, and have excellent interpersonal communication skills.


Flex Work Arrangement - Hybrid Position - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.


COLORADO APPLICANTS ONLY - The estimated salary range for a new hire into this position in Colorado is 80,000 USD to 102,000 USD.  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for annual bonus and equity.

Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.  



Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters,
MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work
experience with an Advanced Degree

• 2 years of work experience with BS in Computer Science or related degree or MS in Computer
Science or related degree from an accredited university
• 2 years of experience programming in Microsoft Visual Studio .Net, C#.Net, & SQL
• 2 years of experience working with Microsoft SQL Server 2005/2008 Database, Reporting Services
and Analysis Services
• 1 year of experience in designing and developing software applications.
• 1 year of experience working in 24*7 environments and application support experience.
• 1 year of experience in scripting against windows i.e. PowerShell, VB
• 1 year of experience with building tools to automate production support activities that enable
efficiency and productivity of Service desk and other operations groups.
• Deep understanding of SOA principles and Web Services technologies - XML, SOAP, WCF, RESTful
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and
implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
• Thorough knowledge of Microsoft Windows 2003/2008 & IIS 7/8.
• Must have software development and application support experience, configuring, and
troubleshooting software applications, systems, databases and associated devices.
• Working knowledge of production support processes such as incident/change/problem
management, call triaging, escalation procedures and such.
• Experience in OO design and design patterns
• Experience with Payment and/or Credit Card processing
• Experience with performance tuning and memory leak detection
• Experience with Middleware components - MSMQ and Websphere MQ
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

About Visa

Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network - enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of connected commerce on any device, and a driving force behind the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.


Want to learn more about Visa? Visit Visa's website.