Senior Implementation Consultant

Terminus, United States

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Terminus is the only account-based engagement platform built to deliver more pipeline and revenue through multi-channel account-based marketing (ABM). The platform, Terminus Engagement Hub, connects the first and third-party data needed to understand both customers and prospects, with the most robust suite of engagement channels—including ads, chat, email, and web—available. Terminus powers multi-channel ABM for thousands of brands globally including DHL, G2, Outreach, and TripActions. Terminus is proud to be a G2 leader in ABM for 13 consecutive quarters. Visit terminus.com to learn more or connect with us on Twitter and LinkedIn.

Terminus is looking for a Senior Implementation Consultant to join our team. As a Senior Implementation Consultant, you play a critical role by successfully getting our customers up and running on the Terminus platform with the shortest time to value.
 
Our consultants achieve this through understanding customer business goals and objectives, developing strong rapport, and executing against a defined onboarding schedule. As a member of the Professional Services team, you will play a pivotal role in the initial training, project management, and delivery of onboarding services. You will manage a portfolio of onboarding projects with a diverse set of customers, and as one of the initial touch point in a customer’s experience after purchasing Terminus, you will be a critical player in driving long-term customer success and demonstrating the value of the Terminus solution.
 
To be successful in this role, the Senior Implementation Consultant will work across departments, including Sales, Customer Success and Ad Operations, bringing customer objectives to fruition through cross-departmental collaboration and communication. The ideal candidate has experience in Marketing SaaS, strong communication skills and attention to detail, with an outstanding aptitude for applying technology to achieve business results. This is a rare opportunity to join a fast-growing company with an open and collaborative work environment, where you can play a key role in promoting customer success for one of the most important times of the customer lifecycle.

Responsibilities

  • Understand and translate customer business goals into a successful implementation plan in order to achieve product adoption during the project time frame.
  • Be prescriptive in guiding clients through product configuration, campaign set up, technical integrations, reporting, and user adoption activities.
  • Manage multiple complex customer engagements simultaneously and ensure a successful and timely completion.
  • Become an expert on the Terminus platform and train customers with varying levels of sophistication.
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures.
  • Advocate and assist in the prioritization of new customer features and product enhancements, influencing the Terminus product roadmap and collaborating with the Product team to identify short-term solutions.
  • Collaborate cross-functionally to ensure smooth handoffs before and after project completionTrack and maintain accurate client records and hit key milestones using Terminus project management and professional services automation software.

Qualifications

  • Salesforce experience required; Salesforce Certification preferred. 
  • 5+ years experience in a technical customer or client facing role (such as Professional Services, Implementation or Support).
  • Proven ability to find creative ways to meet advanced customer needs through existing product functionality.
  • Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders.
  • Understanding of MarTech required; Direct experience using or providing services to marketing technology platforms; for example: Hubspot, Marketo, Pardot or other similar solutions preferred.
  • Demonstrable experience to manage multiple customer engagements with keen prioritization and multitasking abilities.
  • Experience with project management software, such as BaseCamp, TaskRay, MavenLink, Microsoft Project or JIRA, preferred

Incredible Benefits, Incredible Company!

  • Guaranteed participation in our equity program - because our employees should share in our success
  • Unlimited vacation to unplug and recharge however you choose
  • Half-Day Fridays to reward you for your productivity
  • 2 days paid VTO (volunteer time off) every year to help impact your community
  • Team budget to help facilitate team building - connected teams are more successful teams
  • Rotating quarterly perks for the evolving needs of our employees
  • Wellness stipend to balance your body and mind
  • 100% employer paid Health, Dental, and Vision Insurance for employee only coverage to cover your fundamental needs
  • 100% employer paid Short-term and Long-term Disability Insurance
  • 401K with a competitive company match to build your future financial security
  • We put families first with an exceptional Paid Parental Leave Program for employees with 1+ years of service
  • Named Best Workplace Winner 2017, 2018, and 2019 by Inc. Magazine 
  • Ranked #21 on the Deloitte Fast 500
  • Ranked #61 on the Inc. 5000 of fastest-growing private companies in the U.S.
  • Named G2 2020 Spring category leader for the 10th consecutive quarter
Diversity and inclusion are essential values at Terminus. We believe we do our best and most impactful work when we are a diverse, inclusive and equitable organization.  We're proud to recruit and hire talented people from a wide variety of backgrounds and experiences.  We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.

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About Terminus

Founded in 2014, Terminus is the leading account-based marketing platform that enables B2B marketers to target accounts, engage decision-makers, and accelerate marketing and sales pipeline velocity at scale. Companies such as Salesforce, WP Engine, Vidyard, and Rosetta Stone use Terminus as a foundational platform for ABM. Terminus is on a mission to build a best-in-class ABM platform and community to make B2B marketers heroes in their organizations. We’re challenging the status quo of our industry and creating ABM Superheroes.

Terminus

Want to learn more about Terminus? Visit Terminus's website.