United Software Group
AGO-Help Desk Analyst 3
United Software Group, Columbus, Ohio, United States, 43224
Title:
AGO-Help Desk Analyst 3 System Requisition ID:
738040 Location:
30 East Broad Street, Columbus, OH - Fully Onsite (No Hybrid or Remote) Primary Responsibilities: Tier 2 deskside support focusing on desktop support, imaging, and customer service. Basic workstation troubleshooting and maintenance. Collection of information to respond to and resolve routine tier 1 & 2 problem Key Duties: Troubleshoot and resolve issues with Windows 10 and Windows 11 operating systems. Troubleshoot peripheral devices, including printers, scanners, and Apple mobile devices. Provide telephone/remote support related to networking or connectivity issues. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Provide basic diagnosis, analysis, and resolution of issues for customers. Independently image and/or reimage equipment in preparation for deployment. Preferred Experience:
Experience with Microsoft Intune. Experience with Microsoft Windows Autopilot. Experience with ServiceNow ITSM or a similar ITIL tool.
AGO-Help Desk Analyst 3 System Requisition ID:
738040 Location:
30 East Broad Street, Columbus, OH - Fully Onsite (No Hybrid or Remote) Primary Responsibilities: Tier 2 deskside support focusing on desktop support, imaging, and customer service. Basic workstation troubleshooting and maintenance. Collection of information to respond to and resolve routine tier 1 & 2 problem Key Duties: Troubleshoot and resolve issues with Windows 10 and Windows 11 operating systems. Troubleshoot peripheral devices, including printers, scanners, and Apple mobile devices. Provide telephone/remote support related to networking or connectivity issues. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Provide basic diagnosis, analysis, and resolution of issues for customers. Independently image and/or reimage equipment in preparation for deployment. Preferred Experience:
Experience with Microsoft Intune. Experience with Microsoft Windows Autopilot. Experience with ServiceNow ITSM or a similar ITIL tool.