The MIL Corporation
Help Desk Support Specialist II
The MIL Corporation, Washington, District of Columbia, us, 20022
Clearance Required:
Public Trust
Education Required: HS/GED
US Citizenship:
Summary
The MIL Corporation is seeking Tier 1 Service Desk Technicians for full-time positions as part of an ongoing contract in Washington DC. These available openings may require the ability to work until 10 pm in the evening.
Responsibilities
Tier 1 technicians provide customer service support during one of three 8-hour shifts, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals
Manage service requests, escalating as appropriate with follow up to resolution.
Provide FCR first call resolution to commonly known issues
Log calls and issues into the incident management system (ServiceNow), and escalates calls and issues to other support Teams when necessary
Does not require overnight on-call rotation
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Assists in providing Documentation support creating and updating technical and standard operating procedures
Required Qualifications
High school degree or equivalent with a minimum of three (3) years of related experience
Ability to attain and maintain a federal security clearance
Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team environment
Experience working in a dynamic environment and producing quality work with demanding timelines
Knowledge of networking, Windows 7 and 10
Must be detail oriented, particularly when multitasking
Knowledge of network printer troubleshooting
Ability to develop alternative solutions to solve Tier 1 technical problems
Excellent verbal and written communication skills in the English language
Pleasant, professional, and courteous personality
Excellent administrative skills: organized, efficient, and versatile
Experience modifying access to shared drives; working with Remote Access and mobile devices
Desired Qualifications
Experience with the ServiceNow Workflow product
HDI Customer Service Representative Certification (HDI-CSR)
ITIL Foundations 2011 (v4), Security+, A+ certifications and/or other relevant certifications
2+ years related experience working on civilian federal government agency contract(s)
Associates degree/minimum two (2) years college in related field or equivalent
Ability to train others
Current, active Public Trust or Secret clearance highly desirable
Education
HS Diploma/GED
Clearance
Public Trust
Compensation
The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.
Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $45,182.00 - $55,000.00 per year. This estimate represents the typical salary range is just one part of MIL's complete compensation package.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you!Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
2021-2022, Top Workplaces USA award (Energage)
2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
2018-2022 Certified Great Workplace, Great Place to Work
2021 & 2022, Best Workplaces in Consulting & Professional Services
2021 Fortune Best Workplaces for Millennials
2018 Fortune, Great Place to Work: Best Place to Work for Diversity
2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Education Required: HS/GED
US Citizenship:
Summary
The MIL Corporation is seeking Tier 1 Service Desk Technicians for full-time positions as part of an ongoing contract in Washington DC. These available openings may require the ability to work until 10 pm in the evening.
Responsibilities
Tier 1 technicians provide customer service support during one of three 8-hour shifts, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals
Manage service requests, escalating as appropriate with follow up to resolution.
Provide FCR first call resolution to commonly known issues
Log calls and issues into the incident management system (ServiceNow), and escalates calls and issues to other support Teams when necessary
Does not require overnight on-call rotation
Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts
Assists in providing Documentation support creating and updating technical and standard operating procedures
Required Qualifications
High school degree or equivalent with a minimum of three (3) years of related experience
Ability to attain and maintain a federal security clearance
Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team environment
Experience working in a dynamic environment and producing quality work with demanding timelines
Knowledge of networking, Windows 7 and 10
Must be detail oriented, particularly when multitasking
Knowledge of network printer troubleshooting
Ability to develop alternative solutions to solve Tier 1 technical problems
Excellent verbal and written communication skills in the English language
Pleasant, professional, and courteous personality
Excellent administrative skills: organized, efficient, and versatile
Experience modifying access to shared drives; working with Remote Access and mobile devices
Desired Qualifications
Experience with the ServiceNow Workflow product
HDI Customer Service Representative Certification (HDI-CSR)
ITIL Foundations 2011 (v4), Security+, A+ certifications and/or other relevant certifications
2+ years related experience working on civilian federal government agency contract(s)
Associates degree/minimum two (2) years college in related field or equivalent
Ability to train others
Current, active Public Trust or Secret clearance highly desirable
Education
HS Diploma/GED
Clearance
Public Trust
Compensation
The MIL Corporation values your contribution and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which includes health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.
Salary at MIL is determined based on factors such as qualifications, experience, and contractual limitations. For this position, the projected compensation range is $45,182.00 - $55,000.00 per year. This estimate represents the typical salary range is just one part of MIL's complete compensation package.
Why MIL?
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you!Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.
Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:
2021-2022, Top Workplaces USA award (Energage)
2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
2018-2022 Certified Great Workplace, Great Place to Work
2021 & 2022, Best Workplaces in Consulting & Professional Services
2021 Fortune Best Workplaces for Millennials
2018 Fortune, Great Place to Work: Best Place to Work for Diversity
2020- 2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.
The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.