IT Systems Analyst II

Salary: $65,871.00 - $76,575.00 Annually Location : Gwinnett County, GA Job Type: Full-Time Merit Job Number: 24-02773 Department: Department of Information Technology Services Opening Date: 10/24/2024 Closing Date: 12/24/2024 11:59 PM Eastern FLSA: Exempt Class Summary REVISED & REPOSTED 10/24/24 Job Description This position is responsible for providing front line support for laptops, desktops, printers, and other associated equipment. Additionally, this position will provide support for patch management, end-point's security protection, NetMotion, RCM, Remedy Force work order management, and coordinate the support services of vendors, end users, and other internal staff to successfully complete assigned projects. Essential Duties Ensures that support vendors are meeting and exceeding expectations regarding performance, meeting define metrics/benchmarks, and to ensure that standards and processes are followed to provide effective customer service and meet technical standard requirements. Hardware Installation and Maintenance: Install, configure, and maintain desktop hardware components, such as CPUs, RAM, hard drives, graphics cards, and peripherals like printers and scanners. Software Installation and Configuration: Install, update, and configure operating systems, drivers, and software applications on desktop computers, ensuring compatibility and functionality. Troubleshooting Technical Issues: Diagnose and resolve hardware and software problems encountered by end-users, providing timely and effective solutions to minimize downtime through on-site support. User Account Management: Create, modify, and manage user accounts, permissions, and access rights in various systems and application, ensuring security and compliance with organizational policies. Data Backup and Recovery: Implement and maintain backup procedures to protect critical data and perform data recovery operations when necessary to restore lost or corrupted files. Other Job Requirements/Information This job may require on-call rotation and emergency after hours, weekends, and/or holidays. This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval. Grade The grade for this position is C43(1). Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications Bachelor's Degree in a related field AND Three (3) years of professional level computer analyst and/or systems experience. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Valid Driver's License from state or residency. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please Additional Information About Gwinnett County Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs. The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022. Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents. The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values. In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate. Vision Gwinnett is the preferred community where everyone thrives Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelationsGwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobsgwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial. Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation. On average, our employees' benefits are worth 48 percent of their base salary In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost Health Medical plans for active and retired employees Dental and vision plans Prescription drug plan Wellness Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair Family and Career Training and professional development opportunities Family planning benefits Four weeks of paid parental leave Time Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year Money Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs Protection Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection To learn more about the Benefits offered at Gwinnett County, click here. 01 Have you completed a degree in computer science or a related field? Have not completed a degree in the specified fields of study Completed associate degree in the specified fields of study Completed bachelor's degree in the specified fields of study Completed master's degree or higher in the specified fields of study 02 Do you have at least three (3) years of professional level computer analyst and/or systems experience? Yes No 03 If you answered yes to question 2, please put the number of years' experience you have. If you answered no to question 2, please put N/A. Required Question