Akkodis
Production Support
Akkodis, Charlotte, North Carolina, United States, 28245
Akkodis is seeking
Production Support
for a
Contract job
with a client in
Charlotte, NC (Hybrid).
Your role involves incident management, conducting root cause analysis, and collaborating with infrastructure and development teams to address process gaps and improve overall system performance.
Rate Range:
$46/hour to $56/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Production Support job responsibilities include:
Provide timely resolution for production issues, including single-user incidents, branch outages, and infrastructure-related problems, ensuring minimal disruption to business operations.Investigate and diagnose the root causes of application outages, working towards quick service restoration and implementing long-term solutions.Proactively monitor the production environment using tools like Splunk and Dynatrace, identifying and addressing potential issues before they impact users.Work closely with infrastructure, development, and testing teams to support software releases, hardware upgrades, and integrated system deployments.Identify and implement process improvements, such as developing runbooks, improving monitoring and alerting systems, and addressing stability concerns with partner teams.Act as the primary point of escalation for business users, ensuring effective communication and managing client relationships throughout the support process.Provide after-hours and weekend support, including on-call coverage for monthly release events and critical production issues.Desired Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field.2+ years of hands-on experience in financial application support.Proficiency in using monitoring tools such as Splunk and/or Dynatrace for application and system monitoring.Strong knowledge of UNIX/LINUX and Windows server administration, with experience troubleshooting and resolving production issues.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
raj.aryan@
akkodisgroup.com.
Pay Details:
$46.00 to $56.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
Production Support
for a
Contract job
with a client in
Charlotte, NC (Hybrid).
Your role involves incident management, conducting root cause analysis, and collaborating with infrastructure and development teams to address process gaps and improve overall system performance.
Rate Range:
$46/hour to $56/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Production Support job responsibilities include:
Provide timely resolution for production issues, including single-user incidents, branch outages, and infrastructure-related problems, ensuring minimal disruption to business operations.Investigate and diagnose the root causes of application outages, working towards quick service restoration and implementing long-term solutions.Proactively monitor the production environment using tools like Splunk and Dynatrace, identifying and addressing potential issues before they impact users.Work closely with infrastructure, development, and testing teams to support software releases, hardware upgrades, and integrated system deployments.Identify and implement process improvements, such as developing runbooks, improving monitoring and alerting systems, and addressing stability concerns with partner teams.Act as the primary point of escalation for business users, ensuring effective communication and managing client relationships throughout the support process.Provide after-hours and weekend support, including on-call coverage for monthly release events and critical production issues.Desired Qualifications:
Bachelor's degree in computer science, Information Technology, or a related field.2+ years of hands-on experience in financial application support.Proficiency in using monitoring tools such as Splunk and/or Dynatrace for application and system monitoring.Strong knowledge of UNIX/LINUX and Windows server administration, with experience troubleshooting and resolving production issues.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
raj.aryan@
akkodisgroup.com.
Pay Details:
$46.00 to $56.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance