Lifelancer
Field Application Associate - Gulf Technical Region
Lifelancer, San Diego, California, United States, 92189
About the job Field Application Associate - Gulf Technical Region
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are hiring aField Application Associate in the Gulf Technical Region (southern Texas, Alabama, Mississippi, Louisiana, and Arkansas)to join our Field Application Training Program. The Field Application Associate partners with the Sales Organization for Customer Service Excellence. This is a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation and assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally.
The QuidelOrtho Field Application Training Program is designed to provide an optimal mix of in-depth on-the-job training, learning and development experiences in QuidelOrtho's Clinical Laboratory, Immunohematology, Molecular and other Immunoassays. After successfully completing training, individuals will be placed in an open role within their technical region. If no role is open, they will act as a floater within the technical region to assist with implementations, upgrades, and other activities in support of our customers.This is a field-based position requiring relocation to one of the following states in the Gulf Technical Region, including southern Texas, Alabama, Mississippi, Louisiana, and Arkansas.
The Responsibilities
Meets or exceeds Company goals including and not limited to revenue, test of record, or other metricsCoordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materialsOrganizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to trainingProvides implementation and validation for targeted accounts to meet customer timelineDefines testing requirements within the laboratory per Package Insert (PI)Performs assays accurately in laboratory settingsAnalyzes qualification data and technical site visits, and information from customer user groups within an account and reports as requiredGains and maintains customer commitment by providing critical technical information and consultationEnsures high levels of satisfaction through the customer experienceCommunicates product complaints to Technical Support for documentationCollaborates with team members in discovering and managing troubleshooting opportunities including retrainingEngages to learn new product and relevant technical and clinical informationAssists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributorsExpresses ideas effectively in individual and group settings, including nonverbal communicationAdjusts language to fit the needs of the audienceOperates as an effective and contributing member of the regional team, leverages strategic selling frameworkDemonstrates basic knowledge of automation as applicableUpdates activities in CRM system in a timely mannerCarries out duties in compliance with established business policies and any additional duties and projects as assignedPerform other work-related duties as assignedThe Individual
Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required:
Education: BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experienceExperience: Minimum of two (2) years of experience (or related experience) in a clinical laboratory role, preferably in the medical device/diagnostic marketMust be mobile andable to relocateto any location in the Gulf Technical region upon graduation from training programComputer proficiency in Word and ExcelAttention to detail, with sustained accuracy in contact recordsAbility to work autonomously, using critical thinking and at the same time promote and facilitate a team effort and collaborationAbility to think strategically and bring a high level of creativity to the organizationStrong communications, interpersonal, selling, and negotiation skills, along with strong adaptability and prioritization skillsExcellent presentation skills with ability to explain complex concepts in a clear and thoughtful mannerExcellent observation, troubleshooting, analysis skills, problem solving, and learning abilitiesAbility to propose and implement corrective actions that are accepted and sustainable by the customer, with strong conflict resolution skillsMust be customer focused, positive attitude, results oriented, and industry awareness knowledgeAbility to uphold and support individual and company valuesA positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenuePersonal ethics and integrity that embodies best practices and supports highest corporate valuesAbility to harness and amplify the voice of customer to internal stakeholdersMay be required to speak a second language based on geographical needsMust have a valid US driver's license in good standingTravel: Overnight travel of up to 75% will be requiredPreferred:
Experience in a chemistry, transfusion medicine, microbiology, virology, or an immunology laboratory desiredLIS experience preferredCertified as a medical technologist, microbiologist, or specialist preferred
Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.
Please use the below Lifelancer link for job application and quicker response.
https://lifelancer.com/jobs/view/0e638919fd314e278608453caed9d6fc
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
As we continue to grow as QuidelOrtho, we are hiring aField Application Associate in the Gulf Technical Region (southern Texas, Alabama, Mississippi, Louisiana, and Arkansas)to join our Field Application Training Program. The Field Application Associate partners with the Sales Organization for Customer Service Excellence. This is a technical role, providing focused training of customers and others at all levels of use on all QuidelOrtho products, as assigned, including new assays and instruments being developed by the Company. Provides product implementation and assists Customers in adopting QuidelOrtho products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use QuidelOrtho products. Receives general instruction on routine work, detailed instructions on new projects and assignments. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive working relationships internally and externally.
The QuidelOrtho Field Application Training Program is designed to provide an optimal mix of in-depth on-the-job training, learning and development experiences in QuidelOrtho's Clinical Laboratory, Immunohematology, Molecular and other Immunoassays. After successfully completing training, individuals will be placed in an open role within their technical region. If no role is open, they will act as a floater within the technical region to assist with implementations, upgrades, and other activities in support of our customers.This is a field-based position requiring relocation to one of the following states in the Gulf Technical Region, including southern Texas, Alabama, Mississippi, Louisiana, and Arkansas.
The Responsibilities
Meets or exceeds Company goals including and not limited to revenue, test of record, or other metricsCoordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materialsOrganizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to trainingProvides implementation and validation for targeted accounts to meet customer timelineDefines testing requirements within the laboratory per Package Insert (PI)Performs assays accurately in laboratory settingsAnalyzes qualification data and technical site visits, and information from customer user groups within an account and reports as requiredGains and maintains customer commitment by providing critical technical information and consultationEnsures high levels of satisfaction through the customer experienceCommunicates product complaints to Technical Support for documentationCollaborates with team members in discovering and managing troubleshooting opportunities including retrainingEngages to learn new product and relevant technical and clinical informationAssists with technical training materials (documents, protocols, evaluation tools, job aids, etc.) for use at customer sites or with distributorsExpresses ideas effectively in individual and group settings, including nonverbal communicationAdjusts language to fit the needs of the audienceOperates as an effective and contributing member of the regional team, leverages strategic selling frameworkDemonstrates basic knowledge of automation as applicableUpdates activities in CRM system in a timely mannerCarries out duties in compliance with established business policies and any additional duties and projects as assignedPerform other work-related duties as assignedThe Individual
Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.
Required:
Education: BS/BA or equivalent in life sciences, medical technology, related field or a combination of education and equivalent experienceExperience: Minimum of two (2) years of experience (or related experience) in a clinical laboratory role, preferably in the medical device/diagnostic marketMust be mobile andable to relocateto any location in the Gulf Technical region upon graduation from training programComputer proficiency in Word and ExcelAttention to detail, with sustained accuracy in contact recordsAbility to work autonomously, using critical thinking and at the same time promote and facilitate a team effort and collaborationAbility to think strategically and bring a high level of creativity to the organizationStrong communications, interpersonal, selling, and negotiation skills, along with strong adaptability and prioritization skillsExcellent presentation skills with ability to explain complex concepts in a clear and thoughtful mannerExcellent observation, troubleshooting, analysis skills, problem solving, and learning abilitiesAbility to propose and implement corrective actions that are accepted and sustainable by the customer, with strong conflict resolution skillsMust be customer focused, positive attitude, results oriented, and industry awareness knowledgeAbility to uphold and support individual and company valuesA positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenuePersonal ethics and integrity that embodies best practices and supports highest corporate valuesAbility to harness and amplify the voice of customer to internal stakeholdersMay be required to speak a second language based on geographical needsMust have a valid US driver's license in good standingTravel: Overnight travel of up to 75% will be requiredPreferred:
Experience in a chemistry, transfusion medicine, microbiology, virology, or an immunology laboratory desiredLIS experience preferredCertified as a medical technologist, microbiologist, or specialist preferred
Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech, data science and IT domains.
Please use the below Lifelancer link for job application and quicker response.
https://lifelancer.com/jobs/view/0e638919fd314e278608453caed9d6fc