Tekfortune Inc
Support Technician
Tekfortune Inc, Chicago, Illinois, United States, 60290
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title : Deskside Support TechnicianLocation :Lake County IL
Job SummaryThe Deskside Support Technician will provide comprehensive technical support services to the client'scampus-based personnel. All Deskside Support Technicians are subject to shift changes and travelbetween sites as required.Clinet is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.The technician's professional will configure, PC/Mac systems, their peripherals, and mobile devices.Under general supervision, responsible for receiving user tickets through electronic systems, properlydocumenting all actions taken and communicating effectively with the user community throughoutlife cycle of a ticket. Resolves intermediate to complex computer software and hardware problems byapplying trouble-shooting and problem-solving skills. Installs and configures company standardapplications. Supports key service-level goals including response time and end-user satisfaction.
Principal Responsibilities: (Essential Function):Carries out responsibilities in accordance with the organization's policies, procedures, and state,federal and local lawsEnsures compliance with all company policies and procedures, including safety rules andregulations.Provide direct technical support to client's on-site personnelPerform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or softwareupgrades) including data migrationResolve reported incidents in the software & hardware environmentMaintain incident management system with up-to-date information on ticket progressComplete assigned tickets in timely manner within the Client SLAsUpdate asset tracking inventory in accordance with work instructionsProvisioning and setup of phone for either landline or VOIPMonitor/Resolve tickets that have been dispatched by the Service Desk for further actionProvide IT orientations for newly hired personnelProvide support services for client's conference and training roomsPerform customer support related tasks and special projects as assigned by managementLiaise as necessary interdepartmentally to seek resolutions to all reported issuesTravel between local offices in order to provide support for meeting and/or trainings
Skills
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripheralsConfigure and troubleshoot IOS and Android operating systems, should be able to script with PowerShellProblem solving skills, organizational skills, and the ability to exercise sound judgment in anycustomer service scenarioExcellent communication and customer service skills. Excellent teamwork skillsExcellent desktop support technical skills Experience in supporting and troubleshooting MicrosoftOffice Suite, Windows Operating Systems, VPN client software, Remote Desktop toolsAbility to perform root cause analysis and determine appropriate course of action based on resultCompetenciesAccountability: We all strive to be business owners, take appropriate action, controlling our workand making decisions. We treat the company's assets as our own, always with our long termsuccess in mind. We accept personal responsibility to set clear expectations, meet businessobjectives, improve our organizational effectiveness and communicate our actions.Adaptability: The Company has shown continuous growth, and through this we adapt to newchanges, work situations and responsibilities. We welcome the opportunity to learn new tasks andaccept feedback positively.Collaboration: We respect our colleagues and treat everyone as we want to be treated. We haveconfidence in each other's capabilities and intentions. We believe that people work best whenthere is a foundation of trust. We work toward a win/win solution as a team - across departmentlines - doing what is right for all stakeholders.Communication: We are courteous to our internal and external contacts. We clearly convey keymessages, recognizing when miscommunication has occurred and acting to correct it.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.
Title : Deskside Support TechnicianLocation :Lake County IL
Job SummaryThe Deskside Support Technician will provide comprehensive technical support services to the client'scampus-based personnel. All Deskside Support Technicians are subject to shift changes and travelbetween sites as required.Clinet is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.The technician's professional will configure, PC/Mac systems, their peripherals, and mobile devices.Under general supervision, responsible for receiving user tickets through electronic systems, properlydocumenting all actions taken and communicating effectively with the user community throughoutlife cycle of a ticket. Resolves intermediate to complex computer software and hardware problems byapplying trouble-shooting and problem-solving skills. Installs and configures company standardapplications. Supports key service-level goals including response time and end-user satisfaction.
Principal Responsibilities: (Essential Function):Carries out responsibilities in accordance with the organization's policies, procedures, and state,federal and local lawsEnsures compliance with all company policies and procedures, including safety rules andregulations.Provide direct technical support to client's on-site personnelPerform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or softwareupgrades) including data migrationResolve reported incidents in the software & hardware environmentMaintain incident management system with up-to-date information on ticket progressComplete assigned tickets in timely manner within the Client SLAsUpdate asset tracking inventory in accordance with work instructionsProvisioning and setup of phone for either landline or VOIPMonitor/Resolve tickets that have been dispatched by the Service Desk for further actionProvide IT orientations for newly hired personnelProvide support services for client's conference and training roomsPerform customer support related tasks and special projects as assigned by managementLiaise as necessary interdepartmentally to seek resolutions to all reported issuesTravel between local offices in order to provide support for meeting and/or trainings
Skills
Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripheralsConfigure and troubleshoot IOS and Android operating systems, should be able to script with PowerShellProblem solving skills, organizational skills, and the ability to exercise sound judgment in anycustomer service scenarioExcellent communication and customer service skills. Excellent teamwork skillsExcellent desktop support technical skills Experience in supporting and troubleshooting MicrosoftOffice Suite, Windows Operating Systems, VPN client software, Remote Desktop toolsAbility to perform root cause analysis and determine appropriate course of action based on resultCompetenciesAccountability: We all strive to be business owners, take appropriate action, controlling our workand making decisions. We treat the company's assets as our own, always with our long termsuccess in mind. We accept personal responsibility to set clear expectations, meet businessobjectives, improve our organizational effectiveness and communicate our actions.Adaptability: The Company has shown continuous growth, and through this we adapt to newchanges, work situations and responsibilities. We welcome the opportunity to learn new tasks andaccept feedback positively.Collaboration: We respect our colleagues and treat everyone as we want to be treated. We haveconfidence in each other's capabilities and intentions. We believe that people work best whenthere is a foundation of trust. We work toward a win/win solution as a team - across departmentlines - doing what is right for all stakeholders.Communication: We are courteous to our internal and external contacts. We clearly convey keymessages, recognizing when miscommunication has occurred and acting to correct it.
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.