ELCA
Senior Technical Specialist
ELCA, Miami, Florida, us, 33222
Job Description
As we are growing our customer portfolio in global sports tournaments, SECUTIX is now expanding its Professional Services team. We are looking for a talented individual to join our US-based team, whose mission is to deploy and configure our Ticketing Platform, to support our North American customers in change management and to foster the adoption of our solution by delivering advanced customization services on top of our standard platform, to best address our customer's specific needs. This position will focus primarily on assisting our largest and most demanding customers.
Are you a problem solver? Do you have versatile technical skills? Are you keen to delve into the inner working of a complex software platform? Would you like to be involved in world-class events? Then you are the person we are looking for!
Your role
As a Senior Technical Specialist (Sports Ticketing Platform Solution) you'll be responsible for the following activities: Contributing to the deployment of our solution according to standard process and tools Helping the onboarding team deliver projects and tasks on-time, within scope, quality and budget Plan and coordinate a set of tasks that are part of the deployment of our solution Delivering professional services related to ticketing configuration and/or data import Configuring advanced functionalities in our ticketing platform, requiring some technical skills Customizing front-end web portals to fulfil customer's specific needs Provide technical support related to third-party system integration Reporting and escalating to management as needed Your Skills
Ability to build and maintain excellent relationships with customers and colleagues A technical background with several years of hands-on experience of HTML, CSS, Javascript, and SQL are essential Experience of data analysis, data manipulation, data migration, and ETL systems are appreciated Experience in creating custom reports in Business Intelligence systems Solid organizational skills, including attention to detail and multi-tasking ability A self-starter, who can work under pressure Agility, a strong sense of commitment, deadlines, and the discipline to focus Strong written and verbal presentation skills are essential Fluent English, other languages are a bonus A good awareness & understanding of the sports, entertainment & cultural industries is preferred Our offer
A stimulating and professional working environment in a dynamic team with extensive expertise Exciting projects using the latest technologies Flat organizational hierarchies and cross-functional teamwork Close contact with customers in the creative, sports and entertainment industries A supportive culture with excellent opportunities for professional and personal training and development The position is based in Fort Lauderdale (FL) Your profile
At least 3 years' relevant experience Hands on experience with web-based solutions Experience of all Microsoft Office products
About Us
SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami.
As we are growing our customer portfolio in global sports tournaments, SECUTIX is now expanding its Professional Services team. We are looking for a talented individual to join our US-based team, whose mission is to deploy and configure our Ticketing Platform, to support our North American customers in change management and to foster the adoption of our solution by delivering advanced customization services on top of our standard platform, to best address our customer's specific needs. This position will focus primarily on assisting our largest and most demanding customers.
Are you a problem solver? Do you have versatile technical skills? Are you keen to delve into the inner working of a complex software platform? Would you like to be involved in world-class events? Then you are the person we are looking for!
Your role
As a Senior Technical Specialist (Sports Ticketing Platform Solution) you'll be responsible for the following activities: Contributing to the deployment of our solution according to standard process and tools Helping the onboarding team deliver projects and tasks on-time, within scope, quality and budget Plan and coordinate a set of tasks that are part of the deployment of our solution Delivering professional services related to ticketing configuration and/or data import Configuring advanced functionalities in our ticketing platform, requiring some technical skills Customizing front-end web portals to fulfil customer's specific needs Provide technical support related to third-party system integration Reporting and escalating to management as needed Your Skills
Ability to build and maintain excellent relationships with customers and colleagues A technical background with several years of hands-on experience of HTML, CSS, Javascript, and SQL are essential Experience of data analysis, data manipulation, data migration, and ETL systems are appreciated Experience in creating custom reports in Business Intelligence systems Solid organizational skills, including attention to detail and multi-tasking ability A self-starter, who can work under pressure Agility, a strong sense of commitment, deadlines, and the discipline to focus Strong written and verbal presentation skills are essential Fluent English, other languages are a bonus A good awareness & understanding of the sports, entertainment & cultural industries is preferred Our offer
A stimulating and professional working environment in a dynamic team with extensive expertise Exciting projects using the latest technologies Flat organizational hierarchies and cross-functional teamwork Close contact with customers in the creative, sports and entertainment industries A supportive culture with excellent opportunities for professional and personal training and development The position is based in Fort Lauderdale (FL) Your profile
At least 3 years' relevant experience Hands on experience with web-based solutions Experience of all Microsoft Office products
About Us
SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami.