Jeff D'Ambrosio Volkswagen
Service Manager
Jeff D'Ambrosio Volkswagen, Downingtown, Pennsylvania, United States, 19335
What We're Looking For:
We are seeking a Service Director to take our Service Department to the next level.
What We Offer Ongoing professional training Flexible scheduling Medical & Dental 401(k) Retirement Paid Vacation Responsibilities
Assist customers in servicing, repairing and explaining each service need. Understanding customers' requirements and concerns; matching requirements and concerns to various service options. Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. Keeps abreast of new products, features, accessories and attend product training as required. Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications
Strong focus on providing excellent customer service. A high school diploma is required. Automotive Service Management / Dealership 3-5 years
We are seeking a Service Director to take our Service Department to the next level.
What We Offer Ongoing professional training Flexible scheduling Medical & Dental 401(k) Retirement Paid Vacation Responsibilities
Assist customers in servicing, repairing and explaining each service need. Understanding customers' requirements and concerns; matching requirements and concerns to various service options. Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. Keeps abreast of new products, features, accessories and attend product training as required. Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications
Strong focus on providing excellent customer service. A high school diploma is required. Automotive Service Management / Dealership 3-5 years