RoundPoint Mortgage Servicing LLC
AVP - Loss Mitigation Operations
RoundPoint Mortgage Servicing LLC, Coppell, Texas, United States, 75019
Job Description
The AVP of Loss Mitigation Operations provides leadership, direction, and coordination of all activities for functions specific to Loss Mitigation Quality Assurance and Settlement in accordance with regulatory compliance and company guidelines. This position is responsible for managing all quality assurance and settlement activities in accordance with established work rules, goals & objectives, and improving timeline and performance. The AVP of Loss Mitigation Operations is responsible for establishing and maintaining a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.The AVP of Loss Mitigation Operations reports to the VP of Loss Mitigation and must develop strong working relationships with direct reports, key stakeholders, vendors, investors/agencies, co-workers, and customers.Primary ResponsibilitiesMaintain scalable, efficient, and compliant processes, procedures, and controlsManage and develop managers, supervisors, and future leadersGuide day-to-day operationsRespond to and participate in department internal and external auditsUse analytics to identify areas for improvementContribute to company culture and employee engagementOther duties not described above may be assigned as neededQualificationsRequired:5+ years’ experience in loss mitigation5+ years’ experience in mortgage servicing5+ years’ experience in MSP/Black Knight products5+ years’ experience leading projects3+ years’ experience in leadership, and leading other leadersProven record of leadership and sound management skillsDeep understanding of all GSE and Agency servicing guidesStrong problem solving and communication skillsStrong computer literacy with an emphasis on Microsoft ExcelExtensive experience with Fannie Mae’s SMDU and Freddie Mac’s Workout Prospector and Resolve.Bachelor’s degree in finance, accounting or a related field.Management experience in multi-site/offshore teams preferred.Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:The employee is regularly required to talk or hear.The employee is required to sit for extended periods of time and is occasionally required to stand and walk.The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
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The AVP of Loss Mitigation Operations provides leadership, direction, and coordination of all activities for functions specific to Loss Mitigation Quality Assurance and Settlement in accordance with regulatory compliance and company guidelines. This position is responsible for managing all quality assurance and settlement activities in accordance with established work rules, goals & objectives, and improving timeline and performance. The AVP of Loss Mitigation Operations is responsible for establishing and maintaining a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.The AVP of Loss Mitigation Operations reports to the VP of Loss Mitigation and must develop strong working relationships with direct reports, key stakeholders, vendors, investors/agencies, co-workers, and customers.Primary ResponsibilitiesMaintain scalable, efficient, and compliant processes, procedures, and controlsManage and develop managers, supervisors, and future leadersGuide day-to-day operationsRespond to and participate in department internal and external auditsUse analytics to identify areas for improvementContribute to company culture and employee engagementOther duties not described above may be assigned as neededQualificationsRequired:5+ years’ experience in loss mitigation5+ years’ experience in mortgage servicing5+ years’ experience in MSP/Black Knight products5+ years’ experience leading projects3+ years’ experience in leadership, and leading other leadersProven record of leadership and sound management skillsDeep understanding of all GSE and Agency servicing guidesStrong problem solving and communication skillsStrong computer literacy with an emphasis on Microsoft ExcelExtensive experience with Fannie Mae’s SMDU and Freddie Mac’s Workout Prospector and Resolve.Bachelor’s degree in finance, accounting or a related field.Management experience in multi-site/offshore teams preferred.Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:The employee is regularly required to talk or hear.The employee is required to sit for extended periods of time and is occasionally required to stand and walk.The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
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