Desktop Support Analyst

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About the role This position is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management. This role provides the opportunity to work within the Network Solutions Business Unit of Leviton Manufacturing Company Inc. Responsibilities Support expertise in following operating system platforms: Microsoft Windows 10, Microsoft Windows 11 and Mac OS X Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc. Support expertise in Microsoft application products: Office, Project and Visio Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android Support all communication services, including but not limited to VPN, Wi-Fi and LTE/5G. Coordinate with other groups in IT and cross-functionally in the company to fulfill requests Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity 24x7 on-call availability is required with immediate response to incidents Any and all responsibilities deemed necessary by management Qualifications Must have excellent customer service skills to work with employees throughout the entire organization, including executive management Must have excellent interpersonal skills Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace. Strong problem-solving skills to identify issues and develop effective solutions Ability to work well in a team environment, fostering collaboration and cooperation among team members. Education & Experience BS in Computer Science preferred Certifications such as A+, MCP and MCSE is a plus Experience 3 years’ experience in the support and resolution of computer related problems Experience in Helpdesk and/or Computer Support is a must What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544. The future looks brighter than ever. Join our team now! #IND-NS, #LI-LS1, #MON

Must have excellent customer service skills to work with employees throughout the entire organization, including executive management Must have excellent interpersonal skills Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace. Strong problem-solving skills to identify issues and develop effective solutions Ability to work well in a team environment, fostering collaboration and cooperation among team members.

Support expertise in following operating system platforms: Microsoft Windows 10, Microsoft Windows 11 and Mac OS X Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc. Support expertise in Microsoft application products: Office, Project and Visio Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android Support all communication services, including but not limited to VPN, Wi-Fi and LTE/5G. Coordinate with other groups in IT and cross-functionally in the company to fulfill requests Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity 24x7 on-call availability is required with immediate response to incidents Any and all responsibilities deemed necessary by management