Akkodis
Avaya Session Manager
Akkodis, Charlotte, North Carolina, United States, 28245
Akkodis is seeking an
Avaya Session Manager
for a
Contract job
with a client in
Charlotte, NC (Hybrid)
. You will leverage your extensive expertise in Avaya ACM and session management to support high-stakes, fast-moving programs.
Rate Range:
$60/hour to $70/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Avaya Session Manager job responsibilities include:
Implement and configure Avaya Communication Manager, Avaya Session Manager, and associated contact center solutions based on approved engineering plans.Develop program schedules, create timelines, and manage engineering tasks in coordination with program delivery teams.Provide direct engineering support for business-initiated projects, ensuring technical requirements are met and program milestones are achieved.Regularly update and communicate program status, issues, and progress to senior leadership using structured reporting and communication tools.Develop and maintain technical documentation, including Bill of Materials (BOMs), cost estimates, and hardware/software placement requests.Deliver high-quality support and troubleshooting for Avaya systems, maintaining excellent customer service standards.Provide hardware and software support for Avaya systems, including PBX, VoIP, SIP, and media server configurations, within a complex multi-layered network environment.Identify improvement opportunities, train team members on new procedures, and keep up to date with the latest Avaya technology and best practices.Desired Qualifications:
Bachelor's Degree in Telecommunications, Data Communications, Computer Science, or a related technical field, or 10 years of relevant experience instead of a degree.7+ years of technical experience in voice and data communication solutions with extensive PBX/ACD programming on Avaya ACM.Strong hands-on experience with Avaya Session Manager, Avaya CMS, and VoIP/SIP call routing.Proven skills in program communication, program management, and documentation for engineering projects.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
mudit.rajpal@
akkodisgroup.com
.
Pay Details:
$60.00 to $70.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
Avaya Session Manager
for a
Contract job
with a client in
Charlotte, NC (Hybrid)
. You will leverage your extensive expertise in Avaya ACM and session management to support high-stakes, fast-moving programs.
Rate Range:
$60/hour to $70/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Avaya Session Manager job responsibilities include:
Implement and configure Avaya Communication Manager, Avaya Session Manager, and associated contact center solutions based on approved engineering plans.Develop program schedules, create timelines, and manage engineering tasks in coordination with program delivery teams.Provide direct engineering support for business-initiated projects, ensuring technical requirements are met and program milestones are achieved.Regularly update and communicate program status, issues, and progress to senior leadership using structured reporting and communication tools.Develop and maintain technical documentation, including Bill of Materials (BOMs), cost estimates, and hardware/software placement requests.Deliver high-quality support and troubleshooting for Avaya systems, maintaining excellent customer service standards.Provide hardware and software support for Avaya systems, including PBX, VoIP, SIP, and media server configurations, within a complex multi-layered network environment.Identify improvement opportunities, train team members on new procedures, and keep up to date with the latest Avaya technology and best practices.Desired Qualifications:
Bachelor's Degree in Telecommunications, Data Communications, Computer Science, or a related technical field, or 10 years of relevant experience instead of a degree.7+ years of technical experience in voice and data communication solutions with extensive PBX/ACD programming on Avaya ACM.Strong hands-on experience with Avaya Session Manager, Avaya CMS, and VoIP/SIP call routing.Proven skills in program communication, program management, and documentation for engineering projects.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at
mudit.rajpal@
akkodisgroup.com
.
Pay Details:
$60.00 to $70.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance