Babcock & Wilcox
Desktop Analyst
Babcock & Wilcox, Akron, Ohio, United States, 44329
Description
We are seeking a skilled Desktop Analyst to join our IT support team. The ideal candidate will have extensive experience with Microsoft SCCM and Intune, as well as a strong background in Windows 10/11 imaging and support. The Desktop Analyst will play a crucial role in maintaining and optimizing desktop environments, ensuring high levels of customer satisfaction through effective technical support and system management.
Desktop Support : Provide technical support for Windows 10/11 environments, troubleshooting hardware and software issues to ensure optimal performance.SCCM Management:
Utilize Microsoft System Center Configuration Manager (SCCM) for deployment, monitoring, and management of applications, updates, and operating systems.Intune Administration:
Manage mobile device and application management using Microsoft Intune, ensuring compliance with security policies and providing remote support for users.Imaging and Deployment:
Create and maintain standard operating system images for Windows 10/11, ensuring that all images are up to date and compliant with company standards.User Training and Support:
Conduct training sessions and provide documentation for end-users to enhance their understanding of new software and tools.Performance Monitoring:
Monitor and analyze desktop performance metrics, implementing improvements as necessary to enhance user experience.Incident Management:
Respond to and resolve support tickets related to desktop issues, ensuring timely resolution and user communication.Collaboration:
Work closely with other IT teams to integrate desktop solutions with existing infrastructure and to support ongoing IT projects.Qualifications
Proven experience as a Desktop Analyst or in a similar role, with a focus on Windows 10/11 support.Strong knowledge of Microsoft SCCM and Intune, including deployment and management processes.Experience with Windows imaging tools and processes (e.g., MDT, WDS).Familiarity with networking concepts and troubleshooting.Excellent problem-solving skills and attention to detail.Strong communication skills, both written and verbal.Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.Experience in a corporate IT environment.Knowledge of Active Directory, Group Policy, and remote desktop support tools.Familiarity with scripting languages (e.g., PowerShell) for automation tasks.
We are seeking a skilled Desktop Analyst to join our IT support team. The ideal candidate will have extensive experience with Microsoft SCCM and Intune, as well as a strong background in Windows 10/11 imaging and support. The Desktop Analyst will play a crucial role in maintaining and optimizing desktop environments, ensuring high levels of customer satisfaction through effective technical support and system management.
Desktop Support : Provide technical support for Windows 10/11 environments, troubleshooting hardware and software issues to ensure optimal performance.SCCM Management:
Utilize Microsoft System Center Configuration Manager (SCCM) for deployment, monitoring, and management of applications, updates, and operating systems.Intune Administration:
Manage mobile device and application management using Microsoft Intune, ensuring compliance with security policies and providing remote support for users.Imaging and Deployment:
Create and maintain standard operating system images for Windows 10/11, ensuring that all images are up to date and compliant with company standards.User Training and Support:
Conduct training sessions and provide documentation for end-users to enhance their understanding of new software and tools.Performance Monitoring:
Monitor and analyze desktop performance metrics, implementing improvements as necessary to enhance user experience.Incident Management:
Respond to and resolve support tickets related to desktop issues, ensuring timely resolution and user communication.Collaboration:
Work closely with other IT teams to integrate desktop solutions with existing infrastructure and to support ongoing IT projects.Qualifications
Proven experience as a Desktop Analyst or in a similar role, with a focus on Windows 10/11 support.Strong knowledge of Microsoft SCCM and Intune, including deployment and management processes.Experience with Windows imaging tools and processes (e.g., MDT, WDS).Familiarity with networking concepts and troubleshooting.Excellent problem-solving skills and attention to detail.Strong communication skills, both written and verbal.Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.Experience in a corporate IT environment.Knowledge of Active Directory, Group Policy, and remote desktop support tools.Familiarity with scripting languages (e.g., PowerShell) for automation tasks.