Edge
Product Support Engineer
Edge, Chicago, Illinois, United States, 60290
EDGE (www.edgescore.com) is a B2B fintech on a mission to expand credit access for consumers historically unserved and underserved by the reports and scores of traditional credit bureaus. We're doing this with risk analytics based on complementary alternative data that reveals a more complete financial picture.
Founded in 2021, Edge is part of a larger family of fintech brands that sits underneath our parent company, NinjaHoldings (www.ninjaholding.com). NinjaHoldings' brands also include CreditNinja, a nationwide online consumer lending business established in 2017, and NinjaCard, a neobanking platform focused on consumers in the emerging credit space.
The EDGE business is at an inflection point where we've proven our platform's value with early adopters and we're ready to go full-throttle into our target markets. Elevating every aspect of our marketing efforts is a critical element in this planned ramp-up.
Production Support Engineers are part of the Operations department, and essentially fall into two roles. Most members are Tier 3 support focused on resolving Operations tickets. Their primary role is to investigate problems and restore service, typically on an individual customer basis. The second role has more development focused responsibilities, and may be called upon to work on Tier 4 support issues, while being strategically focused on automating Production Support and Operations work. Production Support Engineers do not interact directly with customers, but work daily with the Customer Service, Engineering, and Product teams.
Key Responsibilities:
Investigating potential bugs in the platform reported by Operations teamsRepairing damage caused by issues in the platform or its external vendorsAdvising Operations on technical matters and automating tasks specific to their needsWorking with Engineering and Product teams to troubleshoot ongoing issues and inform future development and test casesConsulting on platform features to make debugging, repair, and monitoring efficient.Creating scripts to assist in debugging, repair, and monitoring. Leveraging standard monitoring tools by building alerts and monitoring dashboards.Creating and maintaining support documentation of in-house knowledge and proceduresRequirements:
This person will investigate deep technical issues working alongside the Engineering team, and focus on the automation of Production Support and/or broader Operations support tasks wherever possible. It is a strategic goal of this position to be efficient and have high productivity within a small team size.
The right candidate meets the following:
3+ years of professional experience (if not, be ready to demonstrate similar equivalency)Experience with at least one programming language (i.e. Ruby, Python, JavaScript, etc)Experience writing SQLFluent in Linux based command line environmentsA talent for debugging and solving problems with practical solutionsExperience building, maintaining, operating, and debugging three tier web applicationsStrong ability to assess, communicate and correct complex problems at a fast paceStrong verbal and written communication skillsAdditional Pluses, but not requirements:
Experience as tier 3 Production SupportExperience building and debugging Ruby on Rails applicationsExtensive experience writing SQL for complex debugging and/or reporting purposesBenefits:
Competitive salary and benefits packageFun, fast-paced work environmentDynamic start-up cultureAbility to make an immediate impact in a growth stage companyConvenient downtown Chicago office located in the heart of the cityEqual opportunity employer
IMPORTANT NOTICE:Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.
Founded in 2021, Edge is part of a larger family of fintech brands that sits underneath our parent company, NinjaHoldings (www.ninjaholding.com). NinjaHoldings' brands also include CreditNinja, a nationwide online consumer lending business established in 2017, and NinjaCard, a neobanking platform focused on consumers in the emerging credit space.
The EDGE business is at an inflection point where we've proven our platform's value with early adopters and we're ready to go full-throttle into our target markets. Elevating every aspect of our marketing efforts is a critical element in this planned ramp-up.
Production Support Engineers are part of the Operations department, and essentially fall into two roles. Most members are Tier 3 support focused on resolving Operations tickets. Their primary role is to investigate problems and restore service, typically on an individual customer basis. The second role has more development focused responsibilities, and may be called upon to work on Tier 4 support issues, while being strategically focused on automating Production Support and Operations work. Production Support Engineers do not interact directly with customers, but work daily with the Customer Service, Engineering, and Product teams.
Key Responsibilities:
Investigating potential bugs in the platform reported by Operations teamsRepairing damage caused by issues in the platform or its external vendorsAdvising Operations on technical matters and automating tasks specific to their needsWorking with Engineering and Product teams to troubleshoot ongoing issues and inform future development and test casesConsulting on platform features to make debugging, repair, and monitoring efficient.Creating scripts to assist in debugging, repair, and monitoring. Leveraging standard monitoring tools by building alerts and monitoring dashboards.Creating and maintaining support documentation of in-house knowledge and proceduresRequirements:
This person will investigate deep technical issues working alongside the Engineering team, and focus on the automation of Production Support and/or broader Operations support tasks wherever possible. It is a strategic goal of this position to be efficient and have high productivity within a small team size.
The right candidate meets the following:
3+ years of professional experience (if not, be ready to demonstrate similar equivalency)Experience with at least one programming language (i.e. Ruby, Python, JavaScript, etc)Experience writing SQLFluent in Linux based command line environmentsA talent for debugging and solving problems with practical solutionsExperience building, maintaining, operating, and debugging three tier web applicationsStrong ability to assess, communicate and correct complex problems at a fast paceStrong verbal and written communication skillsAdditional Pluses, but not requirements:
Experience as tier 3 Production SupportExperience building and debugging Ruby on Rails applicationsExtensive experience writing SQL for complex debugging and/or reporting purposesBenefits:
Competitive salary and benefits packageFun, fast-paced work environmentDynamic start-up cultureAbility to make an immediate impact in a growth stage companyConvenient downtown Chicago office located in the heart of the cityEqual opportunity employer
IMPORTANT NOTICE:Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ninjaholdings.com.