Senior Support Analyst

MS DynamicsCRM 365- Senior Support Analyst•Experience: 6+ years of experience working with many modules within Microsoft Dynamics 365•Technical Skills: Proven experience with D365 configuration, customization, and integration Support; Experience with SQL, Power BI and at least one programming language is a PLUS•Certifications: Relevant certifications in D365 is highly desirable•Soft Skills: Excellent problem-solving, communication, and leadership skills; ability to work cross-functionally and manage multiple stakeholders and priorities. We value teamwork, honesty, accountability, and view our team as a service organization. You will need to follow these principles to be successful in our team•Proven experience in help desk and ticket management.•Proficient in ServiceNow; background in Microsoft Dynamics 365•Strong understanding of application support and SLAs.•Background in finance is beneficial but not essential.•Outstanding verbal and written communication skills.•Ability to work collaboratively in a diverse team environment.•Proven ability to manage and prioritize tasks effectively.•Proven experience as a Microsoft Dynamics System Administrator.•In-depth knowledge of Microsoft Dynamics 365 architecture and modules.•Proficiency in configuring and customizing Microsoft Dynamics 365 applications.•Strong troubleshooting and problem-solving skills.•Experience with security administration and access control in Microsoft Dynamics.•Familiarity with integration techniques and data management in Microsoft Dynamics.•Excellent communication and collaboration skills.•Relevant certifications in Microsoft Dynamics 365 administration are a plus.•Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (Entities, Workflows and configuration)•Sound in deployment aspects•Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.•Should have a good understanding of CRM security model•Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.•Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).•Exposure to Dynamics CRM technical aspects esp. Java-scripting, Installation•Extremely sound in Dynamics CRM Entities , workflows , configurations ,customization development , i ntegrations development.•Extremely sound incore .NET technology and related areas - WCF, SSIS, SSRS, SQL Server•Experience of working as CRM Developer for at least 2 implementation projects•Experience integrating CRM using web services (rest/soap) and messaging (NServiceBus)•Expertise in writing Plug Ins, Workflow, business process flows and custom scripts.•Knowledge of best practices and guidelines for design and development in CRM 2013/2015•Hands on knowledge of Agile development

Salary Range- $145,000-$160,000 a year

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