SysMind Tech
Avaya Voice Engineer
SysMind Tech, Erlanger, Kentucky, United States, 41018
Deployment and management of Voice telephony infrastructure
Implementation and maintaining contact center environment
Deployment and support for third party telephony integrations
Data gathering, configuration readiness and switchover/migration of sites to Webex telephony solution from legacy voice infrastructure
Preparing voice configuration including dial plan, routing, AA, IVR, hunt groups and to integrate third party telephony services
Co-ordination with Service provider/vendor for Voice circuit issues•Detailed knowledge and experience of Avaya/Cisco Communication & Contact center systems in a distributed and centralized environment•Avaya Session Manager, System Manager, CMS and AES Implementation•Cisco/Avaya Peripheral Gateways and Modular Messaging•Avaya IP Phones, Avaya 1X, IP Agent and digital/analog devices•Should have experience in Dial Plan, number manipulation, call routing and call management in various platform (Cisco & Avaya)•Experience in Digital/Analog gateway deployment (E1/T1/BRI/FXO/FXS circuits)•Experience in Implementation of SIP Trunk services and DID numbers management•Experience in voicemail Auto attendant, key mapping & User voicemail configuration•Have good understanding of monitoring tools, Call detailed records and Wireshark•Have good understanding of Network ports and firewall rules for voice services•Co-ordination with Service provider/vendor for Voice circuit issues•Experience in configuration and administration of Survivable branch Gateways•Work with Cisco Technical team to resolve issues and bugs related to Voice services•Experience in configuration and troubleshooting of SIP, H.323 and MGCP protocols•Knowledge on Microsoft Enterprise Voice Skype and MS Teams would be a plus.•Excellent communication skill, customer and vendor management skills
Implementation and maintaining contact center environment
Deployment and support for third party telephony integrations
Data gathering, configuration readiness and switchover/migration of sites to Webex telephony solution from legacy voice infrastructure
Preparing voice configuration including dial plan, routing, AA, IVR, hunt groups and to integrate third party telephony services
Co-ordination with Service provider/vendor for Voice circuit issues•Detailed knowledge and experience of Avaya/Cisco Communication & Contact center systems in a distributed and centralized environment•Avaya Session Manager, System Manager, CMS and AES Implementation•Cisco/Avaya Peripheral Gateways and Modular Messaging•Avaya IP Phones, Avaya 1X, IP Agent and digital/analog devices•Should have experience in Dial Plan, number manipulation, call routing and call management in various platform (Cisco & Avaya)•Experience in Digital/Analog gateway deployment (E1/T1/BRI/FXO/FXS circuits)•Experience in Implementation of SIP Trunk services and DID numbers management•Experience in voicemail Auto attendant, key mapping & User voicemail configuration•Have good understanding of monitoring tools, Call detailed records and Wireshark•Have good understanding of Network ports and firewall rules for voice services•Co-ordination with Service provider/vendor for Voice circuit issues•Experience in configuration and administration of Survivable branch Gateways•Work with Cisco Technical team to resolve issues and bugs related to Voice services•Experience in configuration and troubleshooting of SIP, H.323 and MGCP protocols•Knowledge on Microsoft Enterprise Voice Skype and MS Teams would be a plus.•Excellent communication skill, customer and vendor management skills