ServiceNow Service Portal Developer

Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.GD Resources LLC is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. We offer dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us in making a difference and advancing your career with a company that values integrity, diversity, and continuous growth.Job Title:

ServiceNow Service Portal DeveloperLocation:

RemoteBenefits:Full Time$120,000/annually - $190,000/annuallyMedical & DentalPTOJob Description:ServiceNow Service Portal Developer Experience:

7 plus yearsJob Summary:

We are seeking a skilled and experienced ServiceNow Service Portal Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining ServiceNow Service Portal solutions, ensuring high-quality and user-friendly interfaces. This role requires strong technical knowledge of ServiceNow development, particularly within the Service Portal, UI frameworks, and integration with various ServiceNow modules.Key Responsibilities:Design and Development:

Design, develop, and implement ServiceNow Service Portal solutions tailored to business needs.Create widgets, pages, themes, and templates using JavaScript, HTML5, CSS, AngularJS, and Bootstrap.Customize and configure the Service Portal for multiple use cases, focusing on usability and user experience.Develop custom UI solutions, forms, and workflows to ensure seamless functionality across the portal.

Collaboration and Requirements Gathering:

Collaborate with cross-functional teams, including Business Analysts, IT teams, and stakeholders, to understand business needs and deliver optimal Service Portal solutions.Participate in requirement-gathering sessions to translate business requirements into technical specifications.

Integration and Configuration:

Integrate the Service Portal with other ServiceNow modules, such as ITSM, ITOM, HRSD, and CSM.Utilize REST APIs, SOAP, and JSON Web Services for third-party tool integration.Work with ServiceNow’s Glide API to implement dynamic and real-time data interactions within the portal.

Testing and Quality Assurance:

Conduct unit testing and debugging to ensure the Service Portal solutions are error-free.Assist in user acceptance testing and support end users during the testing phase.

Maintenance and Optimization:

Provide ongoing support and enhancements for the Service Portal, addressing bugs and implementing improvements.Monitor the performance of the Service Portal, ensuring it meets defined SLAs and user experience expectations.

Required Skills and Qualifications:Proven Experience as a ServiceNow Developer with a focus on Service Portal development.Strong knowledge of JavaScript, AngularJS, HTML5, CSS3, Bootstrap, and related UI/UX frameworks.Familiarity with ServiceNow’s Glide API and Client/Server-side scripting.Experience developing and maintaining custom ServiceNow widgets and reusable components.Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM and how they interact with Service Portal.Hands-on experience with integrations within ServiceNow.Strong problem-solving skills and ability to troubleshoot complex issues within Service Portal configurations.Ability to work collaboratively in an Agile development environment.Excellent communication and interpersonal skills for collaborating with cross-functional teams.Preferred Qualifications:Certified ServiceNow Developer (CSA or CAD certification).Experience with ServiceNow UI Framework (UI Builder) and Automated Testing Framework (ATF).Familiarity with ServiceNow Flow Designer and Integration Hub.Knowledge of ITIL V3 or V4 processes.

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