ManTech International Corporation
IT Lead
ManTech International Corporation, Quantico, Virginia, United States, 22134
Description & Requirements
ManTech is seeking an Information Technology Service Lead in support of a government contract for wargaming in Quantico, Va.
General Responsibilities
:Assist in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systemsAbility to use Service Manager, Remedy, ServiceNow, or other ticketing system to create, monitor, respond, update, and close tickets related to enterprise servicesDiagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory environment providing first call resolution to incident reports and requests for service.Open an incident response ticket for all incidents and open a service ticket for all service requests. Monitor all tickets from creation to resolution to closureAssist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring dataBrief leadership on the health of systems, individual and/or enterpriseProviding user support, guidance, troubleshooting, and trainingRecommending and implementing upgrades, patches, new applications, and new equipmentUpdate/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)Team lead responsibilities include, but not limited to:Act as the ticket queue manager, assigning tickets respectively and work with the PM to develop metrics and dashboards to report statistics to leadershipSenior Team leader who is responsible to train new teammates and mentor current teamLiaison between team and external organizationsCreate and maintain documentation such as SOPs, KBs, quick reference guides, configuration audits, daily system check, etc...Other duties as requiredMinimum Qualifications:
Meet DoD 8570 IAT Level II requirements (for example, must have and maintain active Security + CE, Microsoft certificate)Bachelor's degree and at least 7 years' experience with 1 - 3 years' experience in Information Technology Support Desk/tier 2 help-desk operations and 1 year experience as a lead/Senior TechnicianSet-up, configuration, and support of internal and external networksIdentifying and analyzing systems requirementsDeveloping and maintaining system applications/security/network configurationsTroubleshooting network performances issuesProviding user support, guidance, troubleshooting, and trainingRecommending and implementing upgrades, patches, new applications, and new equipmentDeveloping and maintaining disaster recovery solution and documentationEnsure proper documentation, coordination, and maintenance of multiple systemsPowerShell scripting using any/all the respective plugins related to the applicable technologiesWorking knowledge of DoD STIGs related to the applicable technologies and how to implement, mitigate, and write POAM statementsRespond to, incidents, change requests, and service requests making sure to follow up with the customer to ensure completionPreferred Skills/Experience:
Knowledge of standard DoD and Marine Corps concepts, practices, and procedures. Familiarity with Navy/Marine Corps interoperability requirements is preferredWorking knowledge of SCCM, Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePointPowerShell and Python scripting experienceRoaming profilesBackup and recovery methods and techniquesExperience with ServiceNow ITSMExperience with Remedy Ticketing SystemClearance Requirements
:
Current DOD Secret Clearance, with ability to acquire TS/SCIPhysical Requirements:
Must be able to remain in a stationary position 50%
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
ManTech is seeking an Information Technology Service Lead in support of a government contract for wargaming in Quantico, Va.
General Responsibilities
:Assist in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systemsAbility to use Service Manager, Remedy, ServiceNow, or other ticketing system to create, monitor, respond, update, and close tickets related to enterprise servicesDiagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory environment providing first call resolution to incident reports and requests for service.Open an incident response ticket for all incidents and open a service ticket for all service requests. Monitor all tickets from creation to resolution to closureAssist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring dataBrief leadership on the health of systems, individual and/or enterpriseProviding user support, guidance, troubleshooting, and trainingRecommending and implementing upgrades, patches, new applications, and new equipmentUpdate/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)Team lead responsibilities include, but not limited to:Act as the ticket queue manager, assigning tickets respectively and work with the PM to develop metrics and dashboards to report statistics to leadershipSenior Team leader who is responsible to train new teammates and mentor current teamLiaison between team and external organizationsCreate and maintain documentation such as SOPs, KBs, quick reference guides, configuration audits, daily system check, etc...Other duties as requiredMinimum Qualifications:
Meet DoD 8570 IAT Level II requirements (for example, must have and maintain active Security + CE, Microsoft certificate)Bachelor's degree and at least 7 years' experience with 1 - 3 years' experience in Information Technology Support Desk/tier 2 help-desk operations and 1 year experience as a lead/Senior TechnicianSet-up, configuration, and support of internal and external networksIdentifying and analyzing systems requirementsDeveloping and maintaining system applications/security/network configurationsTroubleshooting network performances issuesProviding user support, guidance, troubleshooting, and trainingRecommending and implementing upgrades, patches, new applications, and new equipmentDeveloping and maintaining disaster recovery solution and documentationEnsure proper documentation, coordination, and maintenance of multiple systemsPowerShell scripting using any/all the respective plugins related to the applicable technologiesWorking knowledge of DoD STIGs related to the applicable technologies and how to implement, mitigate, and write POAM statementsRespond to, incidents, change requests, and service requests making sure to follow up with the customer to ensure completionPreferred Skills/Experience:
Knowledge of standard DoD and Marine Corps concepts, practices, and procedures. Familiarity with Navy/Marine Corps interoperability requirements is preferredWorking knowledge of SCCM, Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePointPowerShell and Python scripting experienceRoaming profilesBackup and recovery methods and techniquesExperience with ServiceNow ITSMExperience with Remedy Ticketing SystemClearance Requirements
:
Current DOD Secret Clearance, with ability to acquire TS/SCIPhysical Requirements:
Must be able to remain in a stationary position 50%
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.