IT Support Engineer

ResponsibilitiesThe position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department (GBTO/FIC) in charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.The position will be in the GBTO/FIC team, working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit.The Fixed Income team develops and supports software in an AGILE environment for price/inventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff.Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.The team is part of the global team for the FIC activities and supports on a global platform. The team is based in the dealing room and manages applications deployed in Paris, London, New York, Hong Kong and Tokyo.Primary tasks include but are not limited to:Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.Crisis Management with communication to end-users and senior management.Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.Communicate with users regarding application outages and upcoming events like release, project.Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).Respect internal IT norms, standards and processes.Timely reporting of production and project status to client and IT management.Effective and efficient oral and written communication with various audiences at appropriate levels.Partner with development teams (NY/Paris) on release management.Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.Effectively manage the Client Relationship with the end user community.Profile requiredCompetencies Required:Good understanding in Risk calculation and derivatives Pricing.Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc.).Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties).Experience in financial products (Fixed Income) / financial industry business processes / trading system.Strong analytical skills, follow-up capability and problem-solving ability.Flexible and adaptable to new environments. Quickly learn new systems/products.Can communicate clearly and excellently with a wide variety of people/functions (verbal/written).Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.Autonomous, capable of prioritizing tasks and multi-tasking projects.Team-oriented, client-focused and open to different ideas/viewpoints.Desired/Plus:Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.Technical skills Required:Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase).Knowledge on Client/Server application.Comfortable working on Windows/Unix environments.Competency in Microsoft Office applications (e.g. Excel).Middleware experience (Tibco, RMDS, FIX).Agile development methodologies and tools (Jira, Service Now, GIT).Desired/Plus:Scheduling Tools: Autosys, Crontab.Network experience.Prior Work experience:Previous experience in a support team facing trader and sales (2 years +).Previous experience working with developer or Business Analyst.Previous experience in financial industry.Education Required:BS degree in Computer Science or equivalent.Desired/Plus:Degree in finance.ITIL certification.Languages Required:English.Desired/Plus:French.Why join usBusiness insight:OUR CULTURE:At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation.D&I:Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.HYBRID WORK ENVIRONMENT:Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site.COMPENSATION & SALARY RANGE:Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.

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