Telecom Operations Analyst - AZ

Our client in the telecommunications industry is seeking a Telecom Operations Analyst to join their team. As a Telecom Operations Analyst, you will be part of the Operations team supporting Telecom Solutions. The ideal candidate will have excellent strategic planning, project management, and telecom systems experience, which will align successfully in the organization. Job Title: Telecom Operations Analyst Location: Chandler, AZ Pay Range: $40-45 per hour What's the Job? Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements. Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions. Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance. Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure. What's Needed? Extensive experience in telecom systems, strategic planning, and project management. Bachelor's degree in Computer Science, Information Technology, or related field. Experience with Genesys and CCaaS platforms. Excellent communication and interpersonal skills. Ability to work independently and in a team environment. What's in it for me? Opportunity to work with a leading telecommunications company. Competitive pay rate of $45 per hour. Opportunity to work on a high-profile project. Opportunity for growth and development within the organization. Flexible work schedule. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.