Digital Operations Analyst

"Digital Operations AnalystLocation: Fully RemoteDuration: 7 monthsHours per week: 40 hours/weekRate Range: $50 - $65Timeline for hire: Starts as Soon as early DecemberPosition OverviewThis role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, ensure effective deployment and usage of digital health products, digital operational enablement tools, and digital portfolio management capabilities.Key ResponsibilitiesExecute processes that the team has defined in their Playbook for assigned digital experience platforms. Manage support ticket tracking, escalation and reporting - Act as first-line manager for existing user enhancement requests and questions around products Route and manage invoice payments with the finance team, track expenses in various reporting forums, charging expenses to various departments appropriately Onboard new users and help with user adoption activities Create and regularly update their product metrics dashboard that tracks user adoption, use case enablement, and performance of each platform. Identify and track licensed product usage and performance including SLA compliance (support tickets, up-time of software) and usage compliance (monitor to ensure we stay under our license caps). Extract and analyze data to support key clinical programs and high-level operational decisions Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational and operational goals. Conduct ongoing monitoring of patient, care team, and end-user feedback. Provide training and communication on program changes to ensure critical alignment with organizational goals. Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets. QualificationsExperience creating and running reports, training users, and have support experience Experience with Adobe Experience Manager (AEM), Workfront and EloquaExperience with hands-on usage of digital experience platforms such as Email Campaign Management, Journey Orchestration, PM software, and workflow tools. Experience with user adoption activities, such as soliciting future users' needs, mapping those needs to existing features in a tool, and providing configuration requirements to platform run teams, to set up new user groups in a platform Vendor management experience, particularly in SaaS vendors.In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.BenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: Email your resume in Word to: andrew.shoresjobalert.creativecircle.com Please do NOT change the email subject line in any way. You must keep the JobID: : AS35-1828665 in the email subject line for your application to be considered. Andrew Shores - Lead Recruiter For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by Creative Circle on 11/07/2024 and applications will be accepted on an ongoing basis until the position is filled or closed. Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for emp oyment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.Copyright 1999 - 2024. CreativeCircle, Inc. All rights reserved. https://www.eeoc.gov/eeo-policy-statement