Apex Systems
Avaya Engineer
Apex Systems, Charlotte, North Carolina, United States, 28245
Network System Engineer IV - Hybrid in Charlotte, NC - W2 Only*Candidates must be able to work on the clients W2 without a vendor or employer**Candidates must have reliable transportation and be able to be onsite in Charlotte, NC from day 1*Job Title:
Network / System Engineer IVLocation:
Charlotte, NCJob Description:We are seeking a professional engineer with in-depth knowledge of Contact Center systems to join the Bank of America Real Time Collaboration Contact Center Engineering team. This role involves supporting Architecture and Engineering functions for Contact Center products and solutions. The engineer will be responsible for developing program schedules, tasks, communication materials for senior leadership, and engineering documentation for fast-moving programs.Key Responsibilities:Implement and program systems using approved engineering plans.Provide program guidance and develop timelines in partnership with the program delivery team.Support business-initiated projects.Communicate with leadership on program status and open issues.Develop project documentation, including Bill of Materials (BOMs), cost estimates, and equipment placement requests.Provide local software and hardware support for complex integrated configurations, including Avaya Communications Manager, Avaya PBX, LAN/WAN, VoIP, SIP, Session Management, and Avaya Media Server.Develop and write procedures/documentation for the installation and configuration of Avaya systems.Professional Competencies (Must Haves):Extensive PBX/ACD programming experience on Avaya ACM.Working knowledge of IVR, call flows, vectors, and adjunct routing.Strong understanding of system architecture, design principles, and implementation.Excellent customer service skills, including reporting, organization, written and oral communication, and task prioritization.Experience in program communication and management.Proficiency in PowerPoint, Visio, and structured program updates.Highly motivated and self-directed.8+ years of Call Center experience.BA or BS in Telecommunications, Data Communications, or Computer Science.1-3 years of experience in LAN/WAN networking.Experience with QoS configurations, jitter, diagnosing and tuning QoS, and performing bandwidth analysis.Knowledge of CTI, LAN/WAN communications, switches, and routers.Knowledge of SIP, RTP/RTCP, and H.323 codecs.Experience in a complex multi-layered network environment.Ability to work effectively in cross-functional and geographically dispersed teams.Experience working under tight deadlines and high-pressure environments.Excellent troubleshooting and analytical skills.Ability to quickly learn new technologies and procedures and train others.Other Required Skills:Bachelor’s degree in a technical major (e.g., computer science, computer engineering) or 10 years of relevant experience in lieu of a degree.7+ years of technical experience in coordinating the implementation and operation of voice and data communication solutions.Exceptional time management skills, customer orientation, and strong organizational and coordination skills.In-depth knowledge of TCP/IP is a plus.
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Network / System Engineer IVLocation:
Charlotte, NCJob Description:We are seeking a professional engineer with in-depth knowledge of Contact Center systems to join the Bank of America Real Time Collaboration Contact Center Engineering team. This role involves supporting Architecture and Engineering functions for Contact Center products and solutions. The engineer will be responsible for developing program schedules, tasks, communication materials for senior leadership, and engineering documentation for fast-moving programs.Key Responsibilities:Implement and program systems using approved engineering plans.Provide program guidance and develop timelines in partnership with the program delivery team.Support business-initiated projects.Communicate with leadership on program status and open issues.Develop project documentation, including Bill of Materials (BOMs), cost estimates, and equipment placement requests.Provide local software and hardware support for complex integrated configurations, including Avaya Communications Manager, Avaya PBX, LAN/WAN, VoIP, SIP, Session Management, and Avaya Media Server.Develop and write procedures/documentation for the installation and configuration of Avaya systems.Professional Competencies (Must Haves):Extensive PBX/ACD programming experience on Avaya ACM.Working knowledge of IVR, call flows, vectors, and adjunct routing.Strong understanding of system architecture, design principles, and implementation.Excellent customer service skills, including reporting, organization, written and oral communication, and task prioritization.Experience in program communication and management.Proficiency in PowerPoint, Visio, and structured program updates.Highly motivated and self-directed.8+ years of Call Center experience.BA or BS in Telecommunications, Data Communications, or Computer Science.1-3 years of experience in LAN/WAN networking.Experience with QoS configurations, jitter, diagnosing and tuning QoS, and performing bandwidth analysis.Knowledge of CTI, LAN/WAN communications, switches, and routers.Knowledge of SIP, RTP/RTCP, and H.323 codecs.Experience in a complex multi-layered network environment.Ability to work effectively in cross-functional and geographically dispersed teams.Experience working under tight deadlines and high-pressure environments.Excellent troubleshooting and analytical skills.Ability to quickly learn new technologies and procedures and train others.Other Required Skills:Bachelor’s degree in a technical major (e.g., computer science, computer engineering) or 10 years of relevant experience in lieu of a degree.7+ years of technical experience in coordinating the implementation and operation of voice and data communication solutions.Exceptional time management skills, customer orientation, and strong organizational and coordination skills.In-depth knowledge of TCP/IP is a plus.
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