Constant Contact, Inc.
Salesforce Administrator
Constant Contact, Inc., Boston, Massachusetts, us, 02298
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
Constant Contact is searching for a Salesforce Administrator to support the Revenue Operations organization across various functions, including advanced Salesforce configuration, reporting, discovery, and documentation, as well as supporting day-to-day operational needs such as troubleshooting, systems optimization, and end-user training. The ideal candidate will bring a strong background in Salesforce and business operations, hold a Salesforce certification, and demonstrate exceptional skills in communication, critical thinking, and project management.
This hybrid role will report to either our Boston or Waltham, MA office 2-3 days a week.
What you'll do:
* Work with key stakeholders across the sales, marketing, and customer success organizations to define business problems, document requirements, and design scalable solutions utilizing Salesforce best practices. * Utilize internal ticketing queue to prioritize and complete requests ranging from strategic business needs to feature requests and bugs. * Design and implement advanced Salesforce configurations, including flows, custom metadata, complex assignment rules, data hygiene, advanced reporting, and more. * Support day-to-day operational needs, including troubleshooting, user assistance, data imports, testing, and investigation/maintenance of system issues. * Stay up-to-date with Salesforce releases, new features, and best practices to proactively provide recommendations for process improvements. * Develop training materials and conduct training sessions to improve user adoption and support best practices.
Who you are:
* Bachelor's Degree required. * 1-3 years of experience as a Salesforce administrator supporting sales, marketing, customer success, or business operations. Prior experience in a SaaS environment is a plus. * Salesforce Administrator certification is required. Additional certifications in Salesforce or other business systems are a plus. * Additional admin experience in GTM tech stack is a plus. * Ability to create technical documentation to support new functionality or process enhancements * Proficiency in Excel/Google Sheets and data analysis is a plus. * Analytical mindset with a high attention to detail * Strong critical thinking, problem-solving, and process design skills are required. Prior project management experience is a plus. * Self-starter with excellent communication skills, a demonstrated ability to collaborate across teams, and a proven track record of managing multiple priorities effectively.
#LI-HK1 #LI-Hybrid
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$67,200-$84,000 USD
Why You'll Love Us:
* We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. * Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. * You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. * A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Constant Contact is searching for a Salesforce Administrator to support the Revenue Operations organization across various functions, including advanced Salesforce configuration, reporting, discovery, and documentation, as well as supporting day-to-day operational needs such as troubleshooting, systems optimization, and end-user training. The ideal candidate will bring a strong background in Salesforce and business operations, hold a Salesforce certification, and demonstrate exceptional skills in communication, critical thinking, and project management.
This hybrid role will report to either our Boston or Waltham, MA office 2-3 days a week.
What you'll do:
* Work with key stakeholders across the sales, marketing, and customer success organizations to define business problems, document requirements, and design scalable solutions utilizing Salesforce best practices. * Utilize internal ticketing queue to prioritize and complete requests ranging from strategic business needs to feature requests and bugs. * Design and implement advanced Salesforce configurations, including flows, custom metadata, complex assignment rules, data hygiene, advanced reporting, and more. * Support day-to-day operational needs, including troubleshooting, user assistance, data imports, testing, and investigation/maintenance of system issues. * Stay up-to-date with Salesforce releases, new features, and best practices to proactively provide recommendations for process improvements. * Develop training materials and conduct training sessions to improve user adoption and support best practices.
Who you are:
* Bachelor's Degree required. * 1-3 years of experience as a Salesforce administrator supporting sales, marketing, customer success, or business operations. Prior experience in a SaaS environment is a plus. * Salesforce Administrator certification is required. Additional certifications in Salesforce or other business systems are a plus. * Additional admin experience in GTM tech stack is a plus. * Ability to create technical documentation to support new functionality or process enhancements * Proficiency in Excel/Google Sheets and data analysis is a plus. * Analytical mindset with a high attention to detail * Strong critical thinking, problem-solving, and process design skills are required. Prior project management experience is a plus. * Self-starter with excellent communication skills, a demonstrated ability to collaborate across teams, and a proven track record of managing multiple priorities effectively.
#LI-HK1 #LI-Hybrid
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$67,200-$84,000 USD
Why You'll Love Us:
* We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. * Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. * You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. * A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.