System One
Technology Engineer Lead - Contractor
System One, Phoenix, Arizona, United States, 85016
Position Title: Technology Engineer Lead
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Location: Phoenix, AZ (Hybrid) Years of Experience: 10+ years applicable experience required Work schedule : M/F (9:00am ET -5:30pm ET) / SAT/SUN (7:00am ET - 7:30 pm ET)
___For immediate consideration, you can reach me out at 412.516.1987/ shafique.mohammed@systemone.com___
Job Description Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.
Responsibilities | SRE • Monitor systems and infrastructure to maintain operational and performance levels • Rotational on-call responsibilities • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents • Anticipate potential problems before they become impacting and collaborate to determine solutions • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil • Collaborate with Application/Infrastructure support engineers and operations teams • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
Required Skills, and Abilities Possess a breadth and depth of technical and management knowledge Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
Working knowledge across technology the following support areas:
Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash) Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat Mainframes: JCL, CICS SYSPLEX Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification Workflow and Knowledge Management: ServiceNow Collaboration Tools: TrueSight, Jira, and Confluence Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean) Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues ITIL fundamentals Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management Soft Skills • Adaptability to prioritize criticality to incoming incidents; high volume environment • Capable of balancing multiple projects • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures • Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges • Strong skills addressing production critical incidents • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
Education / Experience Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience 2 years experience supporting a large enterprise center
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Location: Phoenix, AZ (Hybrid) Years of Experience: 10+ years applicable experience required Work schedule : M/F (9:00am ET -5:30pm ET) / SAT/SUN (7:00am ET - 7:30 pm ET)
___For immediate consideration, you can reach me out at 412.516.1987/ shafique.mohammed@systemone.com___
Job Description Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers’ focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.
Responsibilities | SRE • Monitor systems and infrastructure to maintain operational and performance levels • Rotational on-call responsibilities • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents • Anticipate potential problems before they become impacting and collaborate to determine solutions • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil • Collaborate with Application/Infrastructure support engineers and operations teams • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
Required Skills, and Abilities Possess a breadth and depth of technical and management knowledge Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
Working knowledge across technology the following support areas:
Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash) Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat Mainframes: JCL, CICS SYSPLEX Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification Workflow and Knowledge Management: ServiceNow Collaboration Tools: TrueSight, Jira, and Confluence Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean) Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues ITIL fundamentals Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management Soft Skills • Adaptability to prioritize criticality to incoming incidents; high volume environment • Capable of balancing multiple projects • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures • Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges • Strong skills addressing production critical incidents • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion • Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
Education / Experience Bachelor’s degree in Engineering, Computer Science, or related field required (or equivalent experience 2 years experience supporting a large enterprise center