County of Volusia, FL
Computer Support Analyst II - Court Administration
County of Volusia, FL, Deland, Florida, us, 32723
Salary:
$60,260.00 - $63,273.00 Annually
Location :
DeLand, FL
Job Type:
Full-Time
Job Number:
25-00104
Department:
Court Administration
Opening Date:
11/22/2024
Closing Date:
Continuous
Major Functions
The County of Volusia is seeking a Computer Support Analyst II for the Court Administration division. The candidate will be responsible for performing technical and professional work supporting users of desktop computers, laptops, tablets, cell phones, audio/video systems and other mobile computing devices. The selected candidate will also analyze, design, implement, and maintain computer hardware, software, applications, and peripheral devices.
NOTE:
The position will initially be headquartered in DeLand. Headquarters are subject to change based upon the needs of the court. Work hours may include periodic weekends and holidays. Day travel to offices throughout the county will be required as needed.
Illustrative Duties
(NOTE:
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. ) Assists in developing project plans for enterprise-wide desktop hardware/software upgrades and migrations. Validates plans using research, modeling, testing, and pilot sites. Performs research, evaluation, and recommendation of specialized third-party application solutions for users. Organizes and manages multiple computer projects to ensure proper resource allocation and prioritization for timely implementation. Troubleshoots hardware and software connectivity and communication problems. Develops user documentation and provides ongoing operational support to end-user computer systems. Independently manages projects and determines project resource requirements including personnel, hardware, and software. May develop scripts to utilize software tools to automate tasks or gather information. Must adhere to federal, State, County and Local ordinances. Performs other duties as assigned. Minimum Requirements
Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, and two (2) years of responsible experience as a Computer Support Analyst I or in a related field.
A comparable amount of training, education, or experience may be substituted for the minimum requirements to include any combination of related college education (business, science, mathematics) and/or experience totaling 6 years.
Must possess a valid driver's license.
Must obtain a valid Florida driver's license within 30 days of appointment and maintain thereafter.
Knowledge, Skills & Abilities
Knowledge of local and wide area network computer design, installation and administration, specifically: ethernet technology. Knowledge of Florida State Courts System and related civil and criminal justice agencies. Ability to design and implement microcomputer networks. Ability to define and diagnose problems with microcomputer networks. Ability to diagnose and troubleshoot audio, audio/video recording, audio/video presentation, and video conferencing systems. Ability to conceptualize network designs and prepare a detailed implementation plan. Ability to work well independently. Excellent problem-solving skills. Ability to explain technical functions to non-technical users. Ability to maintain a friendly and professional composure under stressful situations. ADA REQUIREMENTS:
Mental Demands : Ability to read and comprehend technical and professional journals; manuals and instructions; layouts; memos, letters, procedures, safety instructions. Ability to perform general mathematical functions. Ability to speak clearly and concisely. Ability to write compound sentences relaying information, details, and data. Ability to identify and resolve problems. Ability to think logically and show attention to detail.
Physical Demands : Able to lift, push, pull, and/or carry 25 pounds. Able to see, hear, talk; finger dexterity, handle, grasp. Visual acuity (depth perception, peripheral vision) necessary to operate a motorized vehicle.
Environmental Demands:
Inside and occasional outside work.
Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.
We offer a competitive and comprehensive benefits package that includes:
HEALTH INSURANCE
Medical Dental Vision Flexible Spending Account RETIREMENT
Florida Retirement System (FRS) Deferred Retirement Option Program (DROP) Deferred Compensation (475 Plan) SUPPLEMENTAL INSURANCE
Life Insurance Short Term Disability Insurance Long Term Disability Insurance Cancer Insurance Critical Illness Insurance
PAID TIME OFF
Personal Leave Holidays Bereavement Military
HOLIDAYS The County of Volusia observes the following holidays annually:
New Year's Day Martin Luther King Day Good Friday Memorial Day Independence Day Labor Day Veterans Day Thanksgiving (and day after) Christmas
ADDITIONAL BENEFITS
Tuition Reimbursement Onsite Wellness/Fitness Center Computer Purchase Program Direct Deposit Payroll
Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.
01
NOTE:
Your response to the following supplemental questions
must match the information in the work experience section on your application.
If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.
I have read and understand the above statement.
02
Do you possess a High School Diploma or GED?
Yes No
03
If you answered "Yes" please provide the following: (1) Location
(2)
Name of School
If you answered "No", please indicate N/A.
04
Do you have a valid Florida driver's license?
Yes No
05
If you answered "No" to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?
Yes No Not Applicable
06
Do you have experience as a Computer Support Analyst?
Yes No
07
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
08
Do you have experience performing any of the following with PC operating systems (Windows 10) and Windows based software in a large scale environment Check all that apply
Installing Administering Troubleshooting No Experience
09
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
10
Do you have experience with Microsoft based systems?
Yes No
11
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
12
Do you have experience with networking technologies?
Yes No
13
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
14
If you said yes to having experience with networking technologies, do you have experience troubleshooting any of the following networking technologies? Select all that apply.
Hubs Switches Routers No Experience
15
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
16
Do you have experience managing Active Directory and Group Policies?
Yes No
17
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
18
Have you ever worked as a temporary/lease employee for the County of Volusia?
Yes No
19
Where did you hear about this position?
County of Volusia website Indeed, Monster, Glassdoor, etc... www.orlandojobs.com Social Media sites (i.e. Facebook, Twitter, Linked In) Other
Required Question
$60,260.00 - $63,273.00 Annually
Location :
DeLand, FL
Job Type:
Full-Time
Job Number:
25-00104
Department:
Court Administration
Opening Date:
11/22/2024
Closing Date:
Continuous
Major Functions
The County of Volusia is seeking a Computer Support Analyst II for the Court Administration division. The candidate will be responsible for performing technical and professional work supporting users of desktop computers, laptops, tablets, cell phones, audio/video systems and other mobile computing devices. The selected candidate will also analyze, design, implement, and maintain computer hardware, software, applications, and peripheral devices.
NOTE:
The position will initially be headquartered in DeLand. Headquarters are subject to change based upon the needs of the court. Work hours may include periodic weekends and holidays. Day travel to offices throughout the county will be required as needed.
Illustrative Duties
(NOTE:
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. ) Assists in developing project plans for enterprise-wide desktop hardware/software upgrades and migrations. Validates plans using research, modeling, testing, and pilot sites. Performs research, evaluation, and recommendation of specialized third-party application solutions for users. Organizes and manages multiple computer projects to ensure proper resource allocation and prioritization for timely implementation. Troubleshoots hardware and software connectivity and communication problems. Develops user documentation and provides ongoing operational support to end-user computer systems. Independently manages projects and determines project resource requirements including personnel, hardware, and software. May develop scripts to utilize software tools to automate tasks or gather information. Must adhere to federal, State, County and Local ordinances. Performs other duties as assigned. Minimum Requirements
Bachelor's degree in Business Administration, Computer Science, Mathematics, or related field, and two (2) years of responsible experience as a Computer Support Analyst I or in a related field.
A comparable amount of training, education, or experience may be substituted for the minimum requirements to include any combination of related college education (business, science, mathematics) and/or experience totaling 6 years.
Must possess a valid driver's license.
Must obtain a valid Florida driver's license within 30 days of appointment and maintain thereafter.
Knowledge, Skills & Abilities
Knowledge of local and wide area network computer design, installation and administration, specifically: ethernet technology. Knowledge of Florida State Courts System and related civil and criminal justice agencies. Ability to design and implement microcomputer networks. Ability to define and diagnose problems with microcomputer networks. Ability to diagnose and troubleshoot audio, audio/video recording, audio/video presentation, and video conferencing systems. Ability to conceptualize network designs and prepare a detailed implementation plan. Ability to work well independently. Excellent problem-solving skills. Ability to explain technical functions to non-technical users. Ability to maintain a friendly and professional composure under stressful situations. ADA REQUIREMENTS:
Mental Demands : Ability to read and comprehend technical and professional journals; manuals and instructions; layouts; memos, letters, procedures, safety instructions. Ability to perform general mathematical functions. Ability to speak clearly and concisely. Ability to write compound sentences relaying information, details, and data. Ability to identify and resolve problems. Ability to think logically and show attention to detail.
Physical Demands : Able to lift, push, pull, and/or carry 25 pounds. Able to see, hear, talk; finger dexterity, handle, grasp. Visual acuity (depth perception, peripheral vision) necessary to operate a motorized vehicle.
Environmental Demands:
Inside and occasional outside work.
Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.
We offer a competitive and comprehensive benefits package that includes:
HEALTH INSURANCE
Medical Dental Vision Flexible Spending Account RETIREMENT
Florida Retirement System (FRS) Deferred Retirement Option Program (DROP) Deferred Compensation (475 Plan) SUPPLEMENTAL INSURANCE
Life Insurance Short Term Disability Insurance Long Term Disability Insurance Cancer Insurance Critical Illness Insurance
PAID TIME OFF
Personal Leave Holidays Bereavement Military
HOLIDAYS The County of Volusia observes the following holidays annually:
New Year's Day Martin Luther King Day Good Friday Memorial Day Independence Day Labor Day Veterans Day Thanksgiving (and day after) Christmas
ADDITIONAL BENEFITS
Tuition Reimbursement Onsite Wellness/Fitness Center Computer Purchase Program Direct Deposit Payroll
Temporary and intermittent employees are not paid for holidays and are not eligible for benefits.
01
NOTE:
Your response to the following supplemental questions
must match the information in the work experience section on your application.
If your responses do not match, your application will be deemed incomplete and will disqualify you from further consideration.
I have read and understand the above statement.
02
Do you possess a High School Diploma or GED?
Yes No
03
If you answered "Yes" please provide the following: (1) Location
(2)
Name of School
If you answered "No", please indicate N/A.
04
Do you have a valid Florida driver's license?
Yes No
05
If you answered "No" to the previous question, will you be able to obtain a Florida driver's license at the time of hire if selected for the position?
Yes No Not Applicable
06
Do you have experience as a Computer Support Analyst?
Yes No
07
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
08
Do you have experience performing any of the following with PC operating systems (Windows 10) and Windows based software in a large scale environment Check all that apply
Installing Administering Troubleshooting No Experience
09
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
10
Do you have experience with Microsoft based systems?
Yes No
11
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
12
Do you have experience with networking technologies?
Yes No
13
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
14
If you said yes to having experience with networking technologies, do you have experience troubleshooting any of the following networking technologies? Select all that apply.
Hubs Switches Routers No Experience
15
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
16
Do you have experience managing Active Directory and Group Policies?
Yes No
17
If you answered "Yes" to the previous question, please indicate the following: (1)
the number of years, (2)
position title (3)
brief description of your experience and (4)
the name of the agency/organization(s).
If you answered "No", please indicate N/A.
18
Have you ever worked as a temporary/lease employee for the County of Volusia?
Yes No
19
Where did you hear about this position?
County of Volusia website Indeed, Monster, Glassdoor, etc... www.orlandojobs.com Social Media sites (i.e. Facebook, Twitter, Linked In) Other
Required Question