Tax Services Associate I

Salary: $42,331.00 Annually Location : Gwinnett County, GA Job Type: Full-Time Non-Merit Job Number: 24-02618 Department: Tax Commissioner's Office Opening Date: 10/21/2024 Closing Date: 12/21/2024 11:59 PM Eastern FLSA: Non-Exempt Class Summary Job Description The Tax Service Associate I is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include Reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned. Grade The grade for this position is B21(1). Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications High School Diploma or G.E.D. Two years of customer service or related experience sufficient to successfully perform the essential duties of the job. Or, and equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Other Job Requirements/Information Due to the sensitive nature of this position, a background check is required to include motor vehicle & criminal histories. Preferred Qualifications in addition to the above minimum qualifications Property Tax related experience Must be flexible with work schedule and hours. Work assignments may be at any DMV location and reassignments can be made at any time. For information related to position-specific essential duties, knowledge and skills, and physical requirements, please Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please Additional Information About Gwinnett County Welcome to Gwinnett County - one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs. The county's population in 2000 was about 588,448 and we've only continued to grow since then, with the population expected to reach one million by the year 2022. Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents. The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County's values. In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate. Vision Gwinnett is the preferred community where everyone thrives Mission Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelationsGwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobsgwinnettcounty.com. Our Benefits program is designed to support every aspect of our employees' lives, from physical and emotional to social and financial. Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation. On average, our employees' benefits are worth 48 percent of their base salary In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees' medical premium alone, the County contributes an average of 91 percent of the cost Health Medical plans for active and retired employees Dental and vision plans Prescription drug plan Wellness Onsite Employee Wellness Center 24/7 Employee Assistance Program (EAP) Immunizations Wellness education and incentive programs Annual wellness fair Family and Career Training and professional development opportunities Family planning benefits Four weeks of paid parental leave Time Annual/Sick Leave 12 paid holidays per calendar year 1 paid floating holiday per calendar year Money Flexible spending accounts for medical and dependent care Health Reimbursement Arrangement (HRA) available Health Savings Account (HSA) available Retirement and Savings Plans 401(a) Defined Contribution 457 (b) Deferred Compensation Longevity pay Tuition reimbursement Financial education programs Protection Basic, optional, and dependent life insurance Short-term and long-term disability Critical illness and accident insurance Hospital indemnity insurance Identity theft protection To learn more about the Benefits offered at Gwinnett County, click here. 01 How many years of tax, motor vehicle or related experience do you have? None Less than 2 years 2 years 3 to 5 years 6 to 9 years 10 or more years 02 Describe your tax or motor vehicle experience. If none, type N/A. 03 How many years of face-to-face customer service experience do you have? none less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 or more years 04 Please briefly describe your customer service experience. If none, respond N/A. 05 Do you have any experience(s) in handling and reconciling funds (cash, checks, credit/debit cards)? Yes No 06 If yes, please briefly describe your experience(s). If none respond, N/A. 07 Do you have any Aumentum software experience? Yes No 08 If yes, please briefly describe your experience(s). If none respond, N/A. 09 Do you work well when there are competing priorities? If yes, please describe your work style. 10 Do you have experience with Microsoft Word and/or Excel? Briefly outline your computer skills and training. Required Question