Support Engineer II

Details: NowHiring SupportEngineer Job Title: Support Engineer II Contract: 11 Months Compensation: This position is offering a hourly rate range from $32- $34 an hour. Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Support Engineer II Job Virtually (Washington) is currently available through Belcan. In this role you will Serve as the primary point of contact for customers seeking support on vulnerability remediation. If you are interested in this role, Apply Today Job Description: The Support Engineer for Vulnerability Management Remediation is responsible for providing technical support and guidance to customers on the remediation of identified software vulnerabilities. This role acts as a liaison between customers and the vulnerability management team, helping customers understand and implement recommended remediation actions. The Support Engineer troubleshoots issues, provides step-by-step guidance, and ensures customers are able to effectively address security vulnerabilities in their environment. Key Responsibilities: Serve as the primary point of contact for customers seeking support on vulnerability remediation Analyze vulnerability reports and provide customers with clear steps to remediate identified issues Assist customers with the implementation of patches, updates, configuration changes, and other remediation actions Troubleshoot complex technical problems related to vulnerability management and remediation Document customer interactions and maintain detailed records of support cases Escalate complex issues to the vulnerability management team as needed Proactively follow up with customers to ensure successful remediation of vulnerabilities Provide feedback to the vulnerability management team on recurring issues or areas for improvement Stay up-to-date on the latest vulnerability trends, remediation best practices, and software updates Required Skills and Experience: 2-5 years of experience in a technical support or IT operations role Strong understanding of computer systems, software, and security concepts Familiarity with common vulnerability types and remediation techniques Excellent problem-solving and troubleshooting abilities Effective communication skills, both verbal and written Ability to translate complex technical information into clear, actionable guidance for customers Familiarity with vulnerability management tools and processes Experience providing remote support and working with customers virtually Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field Professional certifications in cybersecurity, IT support, or software development Prior experience in the vulnerability management or information security domain Location: College Station, TX Zip Code: 77845 Keyword"s: CollegeStationjobs; SupportEngineerjobs; Start Date: Right Away ZR If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. EOE/M/F/D/V