Call Center Representative

Call Center Representative On- Site: Valencia, CA We are a customer-focused organization committed to delivering exceptional service and support in healthcare. We are seeking energetic and customer-oriented Call Center Representatives to join our team. If you thrive in a fast-paced environment and enjoy helping people, this role is perfect for you. Job Overview: As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues. The ideal candidate is patient, empathetic, and a strong communicator who can navigate various customer scenarios with professionalism and positivity. Key Responsibilities: Answer inbound calls promptly and assist customers with inquiries, orders, technical issues, and billing questions. Outbound calls- following up on warm leads Resolve customer issues and concerns efficiently, escalating complex issues to supervisors when necessary. Provide accurate product and service information, following company scripts and procedures. Maintain detailed records of customer interactions, transactions, and feedback. Strive to meet or exceed daily performance targets, including call handling time, response accuracy, and customer satisfaction. Collaborate with team members to ensure a seamless customer experience. Stay informed of product updates and industry best practices to enhance service quality. Qualifications: High school diploma or equivalent; associate degree preferred. Previous experience in customer service or a call center environment is an asset. Excellent verbal communication skills, with the ability to engage and support customers effectively. Strong problem-solving skills and ability to handle high-stress situations calmly. Familiarity with call center technology and customer service software. Basic proficiency in Microsoft Office Suite and data entry. Ability to work flexible hours, including evenings and weekends if required. Multilingual abilities are a plus. Why Join Us? Competitive pay with performance-based bonuses Comprehensive training program and ongoing support Opportunities for career advancement within the organization Positive, inclusive, and supportive work environment How to Apply: If you’re a compassionate problem-solver with a passion for delivering outstanding customer service, we’d love to hear from you Please submit your resume and a brief cover letter detailing your experience and interest in this role.