Leadership Development Program, LCS - Technical Expertise, Remote Support Engine

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us Job Description Rockwell Automation's Early Career Rotational Program is a 2 - 2.5 year program with multiple tracks that provides associates with the tools needed to begin developing their technical leadership and innovation skills within a global company. As an associate on the Remote Support team, you will Start in January or June 2025 Go through Rockwell Automation's Engineer in Training (EIT) Program. EIT is an entry-level program with formal classroom training, experiential learning, and work assignments. Gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking. Additionally, you will have a high level of interaction with Rockwell Automation's leaders. Be exposed to industrial automation technology that is developed within Rockwell Automation's major business segments to support The Connected Enterprise. This may include software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more. Experience Rockwell Automation products across a variety of industries. Rotational Program Overview Rotation 1: Engineer in Training Program Location: Mayfield Heights, OH Specialized Training: Power or Information Software Rotation 2: Remote Support Services Rotation 3: Dependent on business needs Rotation 4: Dependent on business needs Your Responsibilities: Provide troubleshooting assistance via phone, and email (and webex) for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers. Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades. Instruct/train customers on proper use, operation, and maintenance (of Rockwell Automation Products). Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer Develop and implement predictive and preventive maintenance programs. Provide technical assistance for sales presentations to customers. Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications. Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion. The Essentials - You Will Have: Bachelor's or advanced degree from an accredited college or university Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future The Preferred - You Might Also Have: The ability to relocate every six months depending on opportunities and rotations Graduated in the past three years with a technically focused degree Met us through an event or interned with us in the past A cumulative GPA of 3.3 on a 4.0 scale Demonstrated analytical skills and the ability to approach challenges with innovative solutions Strong organizational and time mana