IT Support Level 3

Employment type: Full-time and direct hire Work setup: Onsite in Las Colinas, TX Client: Global Company in the Aerospace Supply Chain industry IT Support Job Purpose: Under supervision, the IT Support will be responsible for supporting the organization's IT systems while providing exceptional customer service. The ideal candidate will engage with all employees, demonstrating superior technical skills and strong product knowledge. Key Responsibilities: Helpdesk and Computer Support: Configure and Deploy workstations, install software and updates. Connect and configure printers, monitors, and other general office equipment. Manage and troubleshoot hardware and software issues for all end-user devices. Provide support for mobile devices, including setup, configuration, and troubleshooting. Conduct regular maintenance and updates for computer systems to ensure optimal performance. Local and Remote Support: Provide local help desk support and telephone help desk support for remote and home-based employees. Address computer-related issues, including setup, login, and connectivity to applications and software products. Utilize remote support tools to diagnose and resolve technical issues for remote users. Ensure timely resolution of support tickets and maintain accurate documentation of issues and solutions. Office 365 Administration: Manage Office 365 user accounts, licenses, and permissions. Provide support for Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Assist users with Office 365-related issues and provide training on new features and functionalities. Project Assistance: Assist with additional projects as assigned by Management. Participate in the planning and implementation of IT projects, including system upgrades and migrations. Collaborate with other IT team members to ensure seamless execution of projects. Additional Skills: Familiarity with endpoint management tools and practices. Qualifications: Ability to work independently and follow directions with attention to detail. Excellent written and verbal communication skills. Ability to communicate effectively with individuals of varying technical expertise. Strong multitasking, prioritization, and stress management skills. Proficiency in Office 365 administration and support. Knowledge of network protocols and troubleshooting techniques. Experience with remote support tools and practices. Strong problem-solving skills and the ability to think critically in high-pressure situations. A commitment to continuous learning and professional development. Ability to mount servers Preferred Experience: Minimum of 2-3 years in a helpdesk or IT support role. Certifications such as CompTIA A, Network, or Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience with cloud-based services and virtualization technologies. Work Environment: Primarily office-based May require occasional after-hours work for system maintenance or emergency support.