IT Support Analyst

Job Description Responsibilities: Integres, LLC is seeking a IT Support Analyst to join us. Duties and Responsibilities: Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user down time. Keep network software, servers and / or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks. Administer, maintain, manage Active Directory for local site’s Organizational Unit, within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies. Configure, install, maintain hardware, and install hardware components related to computer and others electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc. Responds to help desk assignments, and document solutions to support requests. May include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA’s, policies, procedures and practices for Helpdesk and end-user support service. Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively. Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training. Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department. Qualifications: Qualifications Qualifications/Education and Years of Experience: 5 years administering large scale Active Directory environment. 5 years managing and server hardware and software utilizing Microsoft Server operating systems. 3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting. Required and Desired Skills/Certifications: Networking Concepts OSI Model TCP/IP DNS DHCP Active Directory User, computer, group administration Replication Server Administration Hardware troubleshooting and repair Windows server operating system Active Directory membershipSoftware/application support and troubleshooting. Laptop and Desktop Support Hardware troubleshooting and repair Windows operating system Active Directory membership Software/application support and troubleshooting Min Citizenship Status Required: Must be a US Citizen. Location: Spring Grove Park, 55 Wade Ave, Catonsville, MD 21228 Additional Information Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes: Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance 401(k) Savings Plan Accrued Paid Time Off (PTO) Employee Recognition and Rewards Employee Referral Bonuses Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.