Manager, IT Support

About the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world. In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do. What we offer you: Leading pay and annual performance bonus for all positions All employees enjoy generous paid time off including 14 paid holidays Health Insurance, Dental Insurance, Vision Insurance – effective day one Guaranteed 8% 401K contribution plus individual company match option Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave Free access to Novo Nordisk-marketed pharmaceutical products Tuition Assistance Life & Disability Insurance Employee Referral Awards At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters. The Position Manage & oversee the Automation Technicians & Desktop Support team members, providing direction, coaching/mentoring & support for NNPILP DFP operations. Provide leadership & guidance to direct reports. Responsible for developing super users in the PCS, MES, Historian, BMS, & PLC applications for the purpose of providing first-level support to the Operations personnel for these applications. Ensures effective stakeholder management using effective communication & expectation alignment. Relationships Senior Manager, DFP MIT. Essential Functions Identify continuous improvement opportunities & implement them in order to maintain & improve process control systems Support automation engineer technicians as a coach & mentor on automation projects that involve process control systems Provides expert advice on automation-related software licenses & service level agreements Support audits & inspections as SME for process control systems Primary lead on automation engineering stakeholder management, actively involving automation technicians to meet stakeholder expectations at all levels across the organization, as well as in Denmark (DK) Provide direction & assistance to direct reports in order to meet &/or exceed customer requirements Responsible for the completion of the periodic preventive maintenance (PM) plans related to automation & desktop support assets Schedule & execute plans in coordination with manufacturing schedules Collaborate with department leadership with oversight of training, development, coaching, performance management, recruitment & employee relations Manage, lead & coach direct reports to ensure a high performing collaborative team environment. Provide continuous feedback, structure & accountability to improve team performance Drive technical discussions & problem solving Create, develop, define & implement dynamic key performance indicators (KPIs) for areas of responsibility Ensure automation systems & processes are available, capable & accessible to meet production & business requirements Follow all safety & environmental requirements in the performance of duties Operate within the quality system Support corporate, DFP, local IT & local stakeholder initiatives & projects Govern behavior based on the Novo Nordisk Way Other accountabilities, as assigned IND23 Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.) Development of People Supervisory Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way. Qualifications Bachelor's degree in engineering/related technical field required Minimum of eight (8) years engineering experience in process-based manufacturing, utility &/or packaging systems required Windows Operating Systems required Manufacturing information systems (Automation & IT) knowledge as applied within a GxP environment required Relational databases (MS SQL, Oracle & Manufacturing Execution Systems [MES]) required Automated control systems, related & supporting infrastructure & protocols required Proven expertise in mentoring/development, planning/organizing, managing execution & revising the work plan for complex problems solved by cross functional teams preferred Ability to relate well to a wide cross section of stakeholders preferred Proven expertise, (e.g., project management) in planning/organization & project execution, follow-up & completion preferred We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.