Jennifer Powers
1351 Director, Customer Exp Planning & Integration
Jennifer Powers, Sacramento, California, United States, 95828
Director, Customer Experience Planning & Integration
For more information about this position, contact:
Jennifer Powers Talk or Text: 916-304-6661 Jennifer@JPowersInc.com
Apply to Jennifer Powers by: 10/17/24
Compensation:
Minimum Pay Rate: $184,350.40
Maximum Pay Rate: $256,776.00
About Sacramento Municipal Utility District (SMUD):
As the nation’s sixth-largest, community-owned, not-for-profit electric service, SMUD has been providing low-cost, reliable electricity to Sacramento County for over 75 years.
About the role:
The Customer and Community Services Division (CCS) has an opportunity for a passionate and community-minded Director to provide leadership for the Customer Experience (CX) Planning & Integration department. The position reports to the Chief Customer Officer who in turn reports to the CEO. The incumbent plays a pivotal role in ensuring exceptional customer experiences across all touchpoints and advancing CCS’s CX framework.
Purpose of the Position:
To manage and provide direction and accountability for Customer Experience Planning and Integration, including managing operations, resources, and functions associated with the planning, design, development, and implementation of SMUD's customer-facing programs.
Duties and Responsibilities:
Provides management, direction, and accountability for championing customer experience and integration into planning, designing, developing, and implementing SMUD's customer-facing programs.
Directs teams in the strategic and operational planning of all customer-facing programs.
Manages the development of a program portfolio to meet the Board’s Strategic Directives.
Supervises staff in prioritizing concepts and ideas, performing financial analysis, and summarizing information for management issues.
Provides financial acumen to enable overall financial management of the business unit.
Hires, trains, directs, manages, and motivates a high-performance team to meet departmental goals and objectives.
Performs other related duties as needed.
Required Education:
Bachelor's degree in applicable discipline or equivalent years of relevant experience.
If no degree, a minimum of 11 years of relevant experience is required.
Required Experience Qualifications:
At least seven (7+) years of extensive experience in the planning, design, development, and implementation of customer-facing programs.
At least five (5+) years of supervisory and/or management experience.
Knowledge Of:
Customer Planning and Execution functions, customer landscape, operational and strategic business planning processes, and supervisory and management practices.
Skills To:
Provide direction and effective management of a diverse work group, plan and direct business segment initiatives, and ensure that the business segments processes are aligned across functions.
Physical Requirements:
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Our Commitment to Diversity & Inclusion:
SMUD celebrates diversity and inspires an inclusive culture based on trust and respect.
Note on Hybrid Work:
This position is eligible for SMUD's hybrid (office/home) work employee benefit.
Resume and Cover Letter/Supplemental Questions:
Please send your resume and attach a cover letter with your response to the following questions (1 page maximum for cover letter).
Describe how your experience has prepared you to be successful in this role.
Tell us why you are passionate about doing work that supports a healthy, inclusive, sustainable, and thriving community in the Sacramento region and SMUD territory?
For more information about this position, please contact:
Jennifer Powers Talk or Text: 916-304-6661 Jennifer@JPowersInc.com
#J-18808-Ljbffr
Jennifer Powers Talk or Text: 916-304-6661 Jennifer@JPowersInc.com
Apply to Jennifer Powers by: 10/17/24
Compensation:
Minimum Pay Rate: $184,350.40
Maximum Pay Rate: $256,776.00
About Sacramento Municipal Utility District (SMUD):
As the nation’s sixth-largest, community-owned, not-for-profit electric service, SMUD has been providing low-cost, reliable electricity to Sacramento County for over 75 years.
About the role:
The Customer and Community Services Division (CCS) has an opportunity for a passionate and community-minded Director to provide leadership for the Customer Experience (CX) Planning & Integration department. The position reports to the Chief Customer Officer who in turn reports to the CEO. The incumbent plays a pivotal role in ensuring exceptional customer experiences across all touchpoints and advancing CCS’s CX framework.
Purpose of the Position:
To manage and provide direction and accountability for Customer Experience Planning and Integration, including managing operations, resources, and functions associated with the planning, design, development, and implementation of SMUD's customer-facing programs.
Duties and Responsibilities:
Provides management, direction, and accountability for championing customer experience and integration into planning, designing, developing, and implementing SMUD's customer-facing programs.
Directs teams in the strategic and operational planning of all customer-facing programs.
Manages the development of a program portfolio to meet the Board’s Strategic Directives.
Supervises staff in prioritizing concepts and ideas, performing financial analysis, and summarizing information for management issues.
Provides financial acumen to enable overall financial management of the business unit.
Hires, trains, directs, manages, and motivates a high-performance team to meet departmental goals and objectives.
Performs other related duties as needed.
Required Education:
Bachelor's degree in applicable discipline or equivalent years of relevant experience.
If no degree, a minimum of 11 years of relevant experience is required.
Required Experience Qualifications:
At least seven (7+) years of extensive experience in the planning, design, development, and implementation of customer-facing programs.
At least five (5+) years of supervisory and/or management experience.
Knowledge Of:
Customer Planning and Execution functions, customer landscape, operational and strategic business planning processes, and supervisory and management practices.
Skills To:
Provide direction and effective management of a diverse work group, plan and direct business segment initiatives, and ensure that the business segments processes are aligned across functions.
Physical Requirements:
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Our Commitment to Diversity & Inclusion:
SMUD celebrates diversity and inspires an inclusive culture based on trust and respect.
Note on Hybrid Work:
This position is eligible for SMUD's hybrid (office/home) work employee benefit.
Resume and Cover Letter/Supplemental Questions:
Please send your resume and attach a cover letter with your response to the following questions (1 page maximum for cover letter).
Describe how your experience has prepared you to be successful in this role.
Tell us why you are passionate about doing work that supports a healthy, inclusive, sustainable, and thriving community in the Sacramento region and SMUD territory?
For more information about this position, please contact:
Jennifer Powers Talk or Text: 916-304-6661 Jennifer@JPowersInc.com
#J-18808-Ljbffr