Marriott
General Manager
Marriott, Richmond, Virginia, United States,
Additional Information
Bonus Eligible
Job Number
24197651
Job Category
Property Leadership
Location
Courtyard Dulles Town Center, 45500 Majestic Drive, Dulles, Virginia, United States, 20166
VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
JOB SPECIFIC TASKS
Managing Property Operations
Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
Provides timely, real-time feedback to management and hourly associates on service and operational standards.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
Prepares for QA audits (i.e., daily and pre-visit activities).
Reviews and follows up on property GSS scores and comments.
Acts as a project manager for the execution of capital improvements.
Walks the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manages the implementation of major brand standards.
Delegates responsibilities for operations and projects to appropriate level of associate.
Managing Food and Beverage Operations
Monitors Food and Beverage forecasting and par levels to reduce waste and maximize profit margins.
Establishes and leverages local vendor relationships to support food and beverage operational needs.
Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
Conducts periodic compliance audits with Back of House associates.
Provides coaching on operations and troubleshooting of technology components within property common areas.
Managing and Sustaining Sales and Marketing Strategy
Works with the Regional Sales office to implement sales strategy for the property.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Develops innovative means for capturing new streams of revenue through property amenities.
Ensures direct sales staff fully utilizes e-tools.
Coaches and reinforces associate selling strategies that take advantage of property amenities.
Managing Profitability
Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measures, analyzes, and communicates property performance using a variety of financial/non-financial data.
Initiates action to support property revenue and profitability goals.
Reviews and signs off on invoices.
Consolidates reports needed for period-end review.
Maintaining Revenue Management Goals
Manages the relationship with the revenue management office.
Reviews and works with appropriate revenue management reports.
Managing and conducting Human Resource activities
Leads associates through property changes and helps them transition into new roles.
Conducts day-to-day Human Resource transactions to support needs of the property.
Supports recruitment efforts from various sourcing channels.
Actively recruits and hires qualified associates.
Managing Relationships with Property Stakeholders
Keeps brand leadership team, owners, and above property stakeholders updated on property performance.
Prepares and presents reports for owners and above property leadership.
Additional Responsibilities
Manages e-mail and daily paper mail.
Participates in conference calls.
The salary range for this position is $93,000 to $129,000 annually. Marriott offers a bonus program, comprehensive health care benefits, and other incentives. Benefits and incentive compensation may be subject to eligibility and other requirements.
_Marriott International is an equal opportunity employer._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond.
#J-18808-Ljbffr
Bonus Eligible
Job Number
24197651
Job Category
Property Leadership
Location
Courtyard Dulles Town Center, 45500 Majestic Drive, Dulles, Virginia, United States, 20166
VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
JOB SUMMARY
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
JOB SPECIFIC TASKS
Managing Property Operations
Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
Provides timely, real-time feedback to management and hourly associates on service and operational standards.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
Prepares for QA audits (i.e., daily and pre-visit activities).
Reviews and follows up on property GSS scores and comments.
Acts as a project manager for the execution of capital improvements.
Walks the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manages the implementation of major brand standards.
Delegates responsibilities for operations and projects to appropriate level of associate.
Managing Food and Beverage Operations
Monitors Food and Beverage forecasting and par levels to reduce waste and maximize profit margins.
Establishes and leverages local vendor relationships to support food and beverage operational needs.
Ensures bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management.
Conducts periodic compliance audits with Back of House associates.
Provides coaching on operations and troubleshooting of technology components within property common areas.
Managing and Sustaining Sales and Marketing Strategy
Works with the Regional Sales office to implement sales strategy for the property.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Develops innovative means for capturing new streams of revenue through property amenities.
Ensures direct sales staff fully utilizes e-tools.
Coaches and reinforces associate selling strategies that take advantage of property amenities.
Managing Profitability
Manages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measures, analyzes, and communicates property performance using a variety of financial/non-financial data.
Initiates action to support property revenue and profitability goals.
Reviews and signs off on invoices.
Consolidates reports needed for period-end review.
Maintaining Revenue Management Goals
Manages the relationship with the revenue management office.
Reviews and works with appropriate revenue management reports.
Managing and conducting Human Resource activities
Leads associates through property changes and helps them transition into new roles.
Conducts day-to-day Human Resource transactions to support needs of the property.
Supports recruitment efforts from various sourcing channels.
Actively recruits and hires qualified associates.
Managing Relationships with Property Stakeholders
Keeps brand leadership team, owners, and above property stakeholders updated on property performance.
Prepares and presents reports for owners and above property leadership.
Additional Responsibilities
Manages e-mail and daily paper mail.
Participates in conference calls.
The salary range for this position is $93,000 to $129,000 annually. Marriott offers a bonus program, comprehensive health care benefits, and other incentives. Benefits and incentive compensation may be subject to eligibility and other requirements.
_Marriott International is an equal opportunity employer._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond.
#J-18808-Ljbffr