Nova Southeastern University
Supervisor - Front Desk Operations (DEN) - 999846 *Internal Candidates Only*
Nova Southeastern University, Fort Lauderdale, Florida, us, 33336
Welcome to
NSU Careers
, the official site of career/employment opportunities at Nova Southeastern University (NSU). NSU offers a competitive salary and benefit package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. Use the search filters below to find specific types of positions and descriptions where you will find a link to apply. Thank you for your interest in a career with NSU. Supervisor - Front Desk Operations (DEN) - 999846 *Internal Candidates Only*
Job Number:
506213 Work Type:
Full Time with Full Benefits Location:
Fort Lauderdale-Davie, Florida Department:
Dental Clinic Admin Categories:
Healthcare - Clinic Administration, Medical Professionals & Technicians About Us: Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. Essential Job Functions: Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating, all in accordance with the University policies and procedures. Coordinates staff schedules and rotations to ensure appropriate levels of staffing, cross-training, and standardization to maximize clinic’s efficiency. Reviews and approves timesheets in Kronos for assigned staff. Supervises the scheduling of patients’ appointments to ensure smooth patient flow and efficient business operations. Oversees all front-end operations including, but not limited to, insurance verification, co-pay/deductible collection, and daily charges reconciliation, and authorizations/referrals. Oversees and/or enters data in NSU specific software systems; performs regular audits to identify potential inaccuracies and put processes in place to prevent them. Responds to patients’ questions/concerns and addresses complaints, requiring a broad understanding of policies and procedures. Resolves escalated patients’ complaints. Ensures clinics adhere to established policies and procedures related to benefits and authorizations to ensure accuracy and timeliness of requests while maintaining confidential information regarding HIPAA guidelines. Participates in the development of policies and procedures; ensures procedures are communicated and administered consistently across clinic(s). Handles facility work orders and orders office supplies. May travel to various campus locations. Completes special projects as assigned. Performs other duties as assigned or required. Required Knowledge, Skills, & Abilities: General knowledge of major responsibilities, accountability, and organization of a customer support department. General knowledge and understanding of legislation and regulatory bodies affecting healthcare practices; expert knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA). General knowledge of MS Office Suite (Outlook, Word, Excel, and Access). General knowledge of principles and processes for providing customer and personal services. General knowledge of principles and procedures for personnel recruitment, selection, and training. Required Education:
High School Diploma or Equivalent Required Experience: High School Diploma and minimum seven (7) years experience in customer support/front desk operations, preferably in a dental office environment. OR Associate’s degree and minimum five (5) years experience in customer support/front desk operations, preferably in a dental office environment. OR Bachelor’s degree and minimum of three (3) years’ experience in customer support/front desk operations, preferably in a dental office environment. Experience in a supervisory or leadership role. Experience with Electronic Health Records (EHR) systems, preferably Axium software. Background Screening Required?
Yes Advertised:
Sep 30, 2024 Eastern Daylight Time Applications close:
Dec 30, 2024 Eastern Standard Time
#J-18808-Ljbffr
NSU Careers
, the official site of career/employment opportunities at Nova Southeastern University (NSU). NSU offers a competitive salary and benefit package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. Use the search filters below to find specific types of positions and descriptions where you will find a link to apply. Thank you for your interest in a career with NSU. Supervisor - Front Desk Operations (DEN) - 999846 *Internal Candidates Only*
Job Number:
506213 Work Type:
Full Time with Full Benefits Location:
Fort Lauderdale-Davie, Florida Department:
Dental Clinic Admin Categories:
Healthcare - Clinic Administration, Medical Professionals & Technicians About Us: Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. Essential Job Functions: Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating, all in accordance with the University policies and procedures. Coordinates staff schedules and rotations to ensure appropriate levels of staffing, cross-training, and standardization to maximize clinic’s efficiency. Reviews and approves timesheets in Kronos for assigned staff. Supervises the scheduling of patients’ appointments to ensure smooth patient flow and efficient business operations. Oversees all front-end operations including, but not limited to, insurance verification, co-pay/deductible collection, and daily charges reconciliation, and authorizations/referrals. Oversees and/or enters data in NSU specific software systems; performs regular audits to identify potential inaccuracies and put processes in place to prevent them. Responds to patients’ questions/concerns and addresses complaints, requiring a broad understanding of policies and procedures. Resolves escalated patients’ complaints. Ensures clinics adhere to established policies and procedures related to benefits and authorizations to ensure accuracy and timeliness of requests while maintaining confidential information regarding HIPAA guidelines. Participates in the development of policies and procedures; ensures procedures are communicated and administered consistently across clinic(s). Handles facility work orders and orders office supplies. May travel to various campus locations. Completes special projects as assigned. Performs other duties as assigned or required. Required Knowledge, Skills, & Abilities: General knowledge of major responsibilities, accountability, and organization of a customer support department. General knowledge and understanding of legislation and regulatory bodies affecting healthcare practices; expert knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA). General knowledge of MS Office Suite (Outlook, Word, Excel, and Access). General knowledge of principles and processes for providing customer and personal services. General knowledge of principles and procedures for personnel recruitment, selection, and training. Required Education:
High School Diploma or Equivalent Required Experience: High School Diploma and minimum seven (7) years experience in customer support/front desk operations, preferably in a dental office environment. OR Associate’s degree and minimum five (5) years experience in customer support/front desk operations, preferably in a dental office environment. OR Bachelor’s degree and minimum of three (3) years’ experience in customer support/front desk operations, preferably in a dental office environment. Experience in a supervisory or leadership role. Experience with Electronic Health Records (EHR) systems, preferably Axium software. Background Screening Required?
Yes Advertised:
Sep 30, 2024 Eastern Daylight Time Applications close:
Dec 30, 2024 Eastern Standard Time
#J-18808-Ljbffr