Intelliswift
Software Dev Engineer III
Intelliswift, Bellevue, Washington, us, 98009
Job ID: 24-06100
Pay rate range - $65/hr. to $70/hr. on W2
Bellevue, WA OR Westborough, MA - Hybrid Schedule
Must Have Willing to Learn/Adaptable Experience with any PLM and ERP system (team currently uses Agile and Oracle)
JOB RESPONSIBILITIES * Providing Tier II and Tier III resolution of technical inquiries and escalations Fulfillment Centers; the topics of these inquiries and escalations will regard our cloud services and edge device fleets. They may include but are not limited to: deep-diving offline robotic software and network issues, driving root cause corrective action, spares, and tool identification * Troubleshoot issues on both AWS cloud service and edge device levels * Be able to write documentation, such as guides and runbooks * Log into AWS accounts to analyze Cloudwatch logs and determine the root causes of failures * Utilize AWS Systems Manager (SSM) for managing and troubleshooting edge devices * Perform basic changes on TypeScript AWS CDK and Python packages * Understand and troubleshoot CI/CD pipelines, including setting up and maintaining customer CDK pipelines * Login to edge devices and perform basic networking and Linux services troubleshooting * Engage with customers to resolve technical inquiries and escalations * Identify and address trending performance issues and improvement opportunities * Capture customer feedback and leverage field experience to improve product design and development priorities * Work independently and collaboratively in a fast-paced environment where multi-tasking is required
BASIC QUALIFICATIONS * 3+ years of experience as a DevOps and/or SysAdmin * Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway * Proficiency in Linux OS troubleshooting and basic networking concepts * Experience with TypeScript and Python * Familiarity with CI/CD concepts and practices * Knowledge of edge computing and IoT device management * Excellent problem-solving and analytical skills * Strong communication and writing skills for both technical and non-technical audiences * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
PREFERRED QUALIFICATIONS * AWS certifications (e.g., Solutions Architect, DevOps Engineer) * Experience with infrastructure-as-code tools, particularly AWS CDK * Familiarity with containerization technologies (e.g., Docker, Kubernetes) * Experience with log analysis and monitoring tools * Knowledge of network protocols and troubleshooting techniques * Previous experience in a customer-facing technical support role * Familiarity with Agile methodologies Will be required to work out of hours and weekends.
Must Have Willing to Learn/Adaptable Experience with any PLM and ERP system (team currently uses Agile and Oracle)
JOB RESPONSIBILITIES * Providing Tier II and Tier III resolution of technical inquiries and escalations Fulfillment Centers; the topics of these inquiries and escalations will regard our cloud services and edge device fleets. They may include but are not limited to: deep-diving offline robotic software and network issues, driving root cause corrective action, spares, and tool identification * Troubleshoot issues on both AWS cloud service and edge device levels * Be able to write documentation, such as guides and runbooks * Log into AWS accounts to analyze Cloudwatch logs and determine the root causes of failures * Utilize AWS Systems Manager (SSM) for managing and troubleshooting edge devices * Perform basic changes on TypeScript AWS CDK and Python packages * Understand and troubleshoot CI/CD pipelines, including setting up and maintaining customer CDK pipelines * Login to edge devices and perform basic networking and Linux services troubleshooting * Engage with customers to resolve technical inquiries and escalations * Identify and address trending performance issues and improvement opportunities * Capture customer feedback and leverage field experience to improve product design and development priorities * Work independently and collaboratively in a fast-paced environment where multi-tasking is required
BASIC QUALIFICATIONS * 3+ years of experience as a DevOps and/or SysAdmin * Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway * Proficiency in Linux OS troubleshooting and basic networking concepts * Experience with TypeScript and Python * Familiarity with CI/CD concepts and practices * Knowledge of edge computing and IoT device management * Excellent problem-solving and analytical skills * Strong communication and writing skills for both technical and non-technical audiences * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
PREFERRED QUALIFICATIONS * AWS certifications (e.g., Solutions Architect, DevOps Engineer) * Experience with infrastructure-as-code tools, particularly AWS CDK * Familiarity with containerization technologies (e.g., Docker, Kubernetes) * Experience with log analysis and monitoring tools * Knowledge of network protocols and troubleshooting techniques * Previous experience in a customer-facing technical support role * Familiarity with Agile methodologies Will be required to work out of hours and weekends.