System Support Technician

Essential Duties and Responsibilities: Resolve and log emails sent to IT support. Respond and resolve IT related issues over the phone. Setup, maintain, troubleshoot company mobile phones Desktop and laptop PCs: -Installation of operating system and user applications -Routine maintenance -Data recovery -Troubleshoot hardware and software issues -Implement anti-virus software and use for virus and spyware removal as needed Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact. Resolve any Microsoft imbedded OS configuration issues Resolve any mobile and wireless devices. Setup, configure, and troubleshoot network devices and infrastructure Process approved "I.T Request" forms which could include: -Creating new user accounts for warehouse software -Creating new domain/AD accounts -Create and link shared folders -Relocating users and hardware within the facility -Changing users access within warehouse software Maintain a clean, neat, organized work area at all times. Updating equipment inventory and maintain assets. Other duties as assigned.