help desk associate

help desk associate. chicago , illinois posted today job details summary $18 - $20 per hour contract bachelor degree category computer and mathematical occupations reference1069637 job details job summary: The IT Support Associate will be customer service-oriented with strong technical acumen, responsible for providing expert first/second-level phone and email application support, training, and consultative services to internal customers who utilize a variety of proprietary web-based applications. Support proprietary applications Responsible for capturing all reported issues via a case or Rainier tickets, analyzing internal customer needs, troubleshooting, and resolving issues utilizing their technical and analytic skills and available knowledge base. Escalate unresolved cases to second and/or third-level teams based on our Service Level Agreement and follow through to completion, timely communicating progress to customers. Responsible for learning and maintaining product knowledge, identifying trends, and contributing to customer satisfaction and organizational success by collaborating with internal resources to deliver solutions that exceed customer expectations and minimize internal/external customer impact. location: Chicago, Illinois job type: Contract salary: $18 - 20 per hour work hours: 9am to 6pm education: Bachelors responsibilities: Requirements: Education: Bachelor's degree preferred; 3-5 years of technical Help Desk experience required. Experience in troubleshooting web-based applications Commitment to service the customers' needs Demonstrated strong customer service skills Demonstrated technical and analytical skills Ability to troubleshoot technical issues via the telephone Responsive and result oriented Knowledge of various OS Platforms and Networks qualifications: Experience level: Experienced Minimum 3 years of experience Education: Bachelors skills: Helpdesk (3 years of experience is preferred) salesforce ticketing system OS platformsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.