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Netchex

Account Manager

Netchex, Nashville, TN, United States

Come Join Netchex, as an Account Manager

Join Netchex: Where Innovation Meets Payroll Excellence. At Netchex, we’re not just about numbers and spreadsheets. We’re a dynamic team that thrives on innovation, collaboration, and making a real impact. Backed by private equity, Netchex is evolving its product offering with advanced AI/ML technologies to better serve its clients and their employees. We are looking for our next Account Manager 

The Job 
We’re on the hunt for a dynamic and ambitious Account Manager to join our high-energy and growing Account Management Team. Are you ready to take your career to the next level? As a field based Account Manager, you’ll be at the forefront of our growth strategy, managing, retaining, and expanding a portfolio of key accounts. This isn’t just a job—it’s an opportunity to make a significant impact. You’ll be the driving force behind our client relationships, uncovering new business opportunities, and ensuring our customers are not just satisfied, but delighted. Key to success is measured through the revenue retention and expansion of your book of accounts. Additionally, you are responsible for being an ambassador of the Netchex brand as you become a trusted partner to your book of business. Here’s what the job entails:  

Vision & Strategy 

  • Collaborate with Leadership:Partner with Senior Leadership and internal or client Board Members on current and future corporate strategic plans related to the client(s). Creates new relationships with key contacts within the customer organization and into new departments and divisions on future state Payroll and HR initiatives.  

  • Analyze and Strategize:Examine customer business drivers, challenges, organization, and decision-making processes. Transform these insights into strategic actions that drive business growth for both Netchex and the client. Align customer needs with business objectives.  

  • Define Strategy:Lead and define the strategy for the client, ensuring alignment with overall business goals. Conducts Discovery and Solutioning sessions and work with the customer to set a roadmap for partnership towards Talent Development and Payroll maturity.  

  • Develop Strategic Plans:Foster the creation and acceptance of the Strategic Account Development Plan among Management, team members, and stakeholders.  

  • Drive Revenue Growth:Ensure revenue growth aligns with board-set goals through a focus on customer revenue retention and revenue expansion.  

Customer Excellence 

  • Exceed Expectations:Ensure exceptional strategy and performance related to co-created KPIs or SLAs. 

  • Enhance Relationships:Maximize relationships to introduce new or expanded services within client base. Utilize expert relationship management to optimize decision-making between Netchex and customer organizations.  

  • Advocate for Customers:Represent customer voices, business needs, and priorities within Netchex to ensure top-tier service. 

  • Align Departments:Coordinate Netchex’s departments to act on priorities and objectives, delivering unified responses to customers. 

Business Development & Budgeting 

  • Monitor and Adjust:Oversee revenue pipelines, making necessary adjustments for sustainable growth. 

  • Identify Opportunities:Monitor the marketplace, competition, and internal data to develop new recommendations for business upsell and cross-sell opportunities while maintaining or increasing revenue and profitability. 

  • Recommend Solutions:Identify customer product and service requirements, providing recommendations to product departments regarding products and pricing policies. Resolve issues arising from various departments, including functional teams or related client teams 

  • Create Proposals:Create proposals, assist with RFPs, and negotiate pricing 

  • Represent Interests:Advocate for Netchex’s interests within the customer organization. 

Required Skills and Qualifications: 

  • Experience:5+ years in client service roles with a proven track record of driving and implementing revenue growth or related Account Management experience with track record of revenue target attainment.  

  • Customer Relationship Management: Ability to schedule and lead customer account review, discovery, solutions, and business impact meetings both virtually and onsite from a strategic lens.  

  • Product/ Technical Acumen: Ability to articulate the business value of Netchex’s solutions and how they solve customer challenges and create a return on investment. Partner for the vision of how we enable their business growth.  

  • Travel: Onsite customer meetings vary for the size/complexity of the account. % of travel based on geographical territory size. Travel up to 60% based on territory.  

  • Internal Operations: Ability to follow set internal sales and customer relationship standards with process and technology adherence.  

Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. 

If you require reasonable accommodation during the application or interview process, please let us know. We believe that diversity drives innovation, and we welcome applicants from all backgrounds to join our team.