Senior Infrastructure Engineer

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. This role is reports to Director – Storage operations and is primarily responsible to provide 24/7 operations across multiple storage technologies in both private and public clouds. This role is also responsible for driving key initiatives working with Sr Engineers in the team and proactively drive key initiatives. Job Responsibilities:Manage availability, monitoring, support and maintenance of infrastructure.Front end and be the focal for first line of customer support for various servicing channels that includes - Meetings, E-mails, Slack, and various tools-based engagement.Improve the overall servicing framework, with tools and automation to deliver SLA measured operational tasks, self-service capabilities, monitoring, as well as new capabilities enhancing customer experience, productivity, and overall availability of infrastructure systems.Manage ITSM activities that includes EMIM & incident management, SLA based tickets closure, Change management, Service Requests, Event management, PRB opening, Hardware break-fixes etc.Responsible for backups as per schedules, coverage, and success metrics. Handle all customer requests for data restore as per SLAs.Manage capacity & performance health-checks, reporting and availability of infrastructure systems, including active system monitoring and management.Drive infrastructure issue resolution support, including problem analysis and development of problem circumvention solutions. Strong trouble-shooting skills are preferred.Ensure infrastructure is managed and operated in accordance with AXP policies and standards, including Security Compliance.Work with vendors in HW failures/troubleshooting product issues and managing customer bridges.Note: Schedule may be a non-standard work week to ensure 24x7 coverage.Qualifications:Bachelor’s degree in computer science or related disciplines; or equivalent bachelor’s degree in a related engineering fieldAt least 9-10 years of working knowledge in Storage/Compute related technologiesDeeper understanding on Compute/Network technologies will be a benefit.Strong working experience on Incident/Problem management processesExcellent communication and presentation skillsQualificationsSalary Range: $110,000 - $190,000 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:  to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Job Field: TechnologySchedule: Full-time