Technical Account Manager

Are you a champion at providing an excellent customer experience? Are you an experienced Fraud Fighter? Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes.

We are excited to be looking for an enthusiastic, customer-obsessed fraud fighter to join our team. You will be among the highest-rated Customer Success teams in the growing Fraud space. Check out our CS reviews on G2. Our global Success Services org guides our customers to be the best fraud fighters possible.

What you'll do:

• Provide an exceptional level of service, build relationships, and champion customer experience at every opportunity
• Continually monitor a range of comms channels that serve our customers.
• Providing technical, functional, and expert-level fraud analysis support to not only our customers but also our in-house technical teams and end-users directly
• Document issues, update ITSM software, and maintain knowledge base.
• Own issues through to resolution, acting as the primary customer interface.
• Communicate! Uphold informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs.
• Troubleshoot issues, configuration problems, etc, to identify problems, provide solutions, and/or escalate to internal teams.
• Analyze fraud cases, write fraud rules, and act as a trusted advisor/educator on industry best practices for fraud and product teams
• Escalate and liaise with internal, 3rd party, and client-side technical development and infrastructure teams
• Support new customer onboarding, assisting with configuration processes
• Host training for new joiners and actively assist in internal projects
• Ensure a positive experience by providing the right solution
• Analyze and report product malfunctions

What you bring:

• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills
• A strong aptitude for learning new technology and concepts
• A thirst for learning and a hunger to improve everyone around you
• Experience in supporting cloud, web browser-based software, with an understanding of APIs is an advantage
• Strong troubleshooting skills
• Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk/service desk ticketing systems
• At least 3 years of experience in the field of Fraud/AML/Cybercrime as an analyst
• Analytic mindset
• SQL experience is an advantage

What we offer:

• Hybrid remote work model.
• Private health insurance.
• Best-in-class tech gear.
• Three extra 'Wellness Days'.
• Immediate impact on a smart, growing, multicultural team.
• Access to continuous development tools & a strong coaching culture.
• Employee stock ownership plan (ESOP).
• Flexible core hours.
• Generous holiday allowance.
• Complimentary weekly language courses.
• Enhanced Maternity and Paternity Leave.
• 401k up to 5% matched
• Monthly company breakfast and weekly lunch allowance.
• 'Work from anywhere' 60-day remote work.

What's next:

Sounds good? Great, we can't wait to hear from you!

Want to learn more about what it's like to work at SEON first?
Here you go: https://careers.seon.io/

About SEON

The SEON journey has been unstoppable. 40 months in, and we have grown from 2 to 275+ SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud World. We raised a record-breaking segment, Series B, in April 2022 and were featured in TechCrunch as the largest B round for Hungary. Now, we are recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!