IAM Client & Product Service Delivery Coordinator (Hybrid)

Overview of the RoleCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.Responsibilities:Function: Client Engagement & ReportingCoordination of Organizational Accomplishments across all DomainsDevelop and Manage a framework for all communication channels to be used for Client engagementSharePointCommunication Email TemplatesOther channels (e.g. Websites, etc..)Interface to ESPA and other centralized Business Channels used for communicationsWorks with stakeholders to provide client and management reporting (e.g. Seamless, CitiSFT Metrics, Level 1 Regulatory issue)Work with stakeholders to ensure appropriate Marketing and usage of our capabilitiesWork with stakeholders to deliver Client Communications, Attestations and Call-to-Action CampaignsWork with stakeholders to develop and manage client Open Forums as neededWork with stakeholders to develop and manage standing Service Delivery Forums, where need/priority existsManage communication channels and drive Client Relationship management, where need/priority exists or across FCA productsWork with internal SDC team, Liaisons and stakeholders to improve and provide productivity capabilities to improve team efficiency and efficacyFunction:  Engineering Service Delivery & Product Lifecycle ManagerInventory and manage all IAM owned products to N-2 at most and drive down extended support needsWorks with engineering and operations to ensure budget planning is commensurate to plans to remove and reduce extended support spendBuild roadmap framework that will allow all our products to have clear roadmaps for internal and client consumptionWork with Engineering and Architecture to maintain roadmaps and coordinate with SMEs to drive decisions towards a more mature ESA modelWork with engineering to drive engineering excellence principles into their BAU frameworkWorks with BAO/Third Party Engagement to ensure engineering has plans to address high risk third parties with minimally effective exit strategies or those with high risk issues/RE'sWork with Embedded Controls Guild to identify highest areas of risk that should be a focus from engineering to drive down riskPresent EOVS plans on the domain reviews to ensure transparency on EOVS risk within the domainIdentify, document and present investment needs based on EOVS/Product Risks that need management attentionFunction:  Third Party Engagement & Technology Risk CoordinationBusiness activity owner for the IAM Third Party EstatePrimary contact for engineering, architecture and ops when looking for vendor engagement, NDAs and establishing new partnershipsOversee, track and manage all Third Party Risk BAO Tasks across IAMWorks with IBRL and Centralized TPU teams to manage the day-to-day and influence direction of the BAO requirementsWorks with Embedded Controls Guild and Centralized Risk team to open controls issues related to Third Party RisksDevelop and present Third Party Risk management summaries and heat maps to ensure transparency on Third Party risk posture within the domainDevelops and manage framework that ensures effective vendor relationship management is maintained and exercised between Vendor, Engineering and Operational TeamsReview and manage Exit Strategies across all suppliers and ensure those strategies are maintained and communicated with Architecture, Engineering and OperationsCoordinate with technology owners/engineers on technology risks (e.g. VA, GEM, Blackduck and Vulnerabilities) to ensure end-to-end management of those issues across Engineering, Operations and our Embedded Control Guild.Identify, document and present investment needs based on Third Party Risks that need management attentionFunction - Book of Work CoordinationCoordinate our monthly book of work updates/domain review with PMO and domain stakeholders and manage continual service improvementsDevelop and maintain framework that governs the oversight of the book of work, regular updates and flag for management attentionOrganize and help manage high priority non-projects that are not managed by the PMOAct as secondary support or backfill for PMO when PM resources are not available to provide support to a high priority effort.Coordinate with centralize Infrastructure and Planning functions and manage continual service improvementsIdentify, document and present investment needs based on Operational Risks that need management attentionQualifications:10+ years of relevant experienceProven experience with Databases preferredAdditional technical certifications preferredAdvanced analytical and problem solving skillsConsistently demonstrates clear and concise written and verbal communicationProficient in interpreting and applying policies, standards and proceduresDemonstrated ability to remain unbiased in a diverse working environmentEducation:Bachelor’s degree/University degree or equivalent experienceMaster’s degree preferred------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Information Security------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Tampa Florida United States------------------------------------------------------Primary Location Full Time Salary Range:$141,440.00 - $212,160.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Nov 12, 2024------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting