Global IFM Lead

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Virtual Position - Operating on Eastern Time ZoneRole Purpose The Global Integrated Facility Management (IFM) Lead will implement structures, processes, and technology to support the account’s business to drive successful IFM outcomes by providing effective subject matter expertise and business support services. This leader will be responsible for building strong business relationships with key client stakeholders in addition to providing functional and technical leadership to the teams that support the delivery of IFM services, engaging and leveraging others to create optimal solutions, drive out costs, scale for efficiency, and advance client relationships. The role will lead a diverse, globally dispersed team.What this job involves:Responsible for centralizing the account’s IFM leadership and knowledge, driving operational excellence and consistency and serve as the point of contact for client Center of Excellence leadership.Responsible for establishment and management of the infrastructure and capability to support the business in the deployment of integrated and configured services to support the account and clientResponsible for providing advice and subject matter expertise in the areas of IFM. Knowledgeable of facility management practices, processes, and technologies.  Coordination with global functional leads to ensure the delivery of account objectives. Scale and deploy best practices and service delivery standards.Work directly with country/regional leads, be a contact point for any account related issues, and provide support in issue resolution. Ensure alignment with regional and enterprise stakeholders by providing clear communication, addressing areas of improvement, and proactively engage to not only mitigate risk but also drive value.Develop strong IFM and industry relationshipsCollaborate with account management in identifying issues that are interfering with meeting the planned objectives for the account. Conduct root cause analysis of failures and prepare operational solutions that will satisfactorily resolve issues.Ability to effectively design, gain alignment, and successfully execute significant transformation change initiatives from start to finish. Identify opportunities for continuous and measured improvement and measured results.Manage and control IFM finances with support from the Finance Lead to achieve business financial objectives.Work with the account leadership and international team members in defining the global and regional account strategyAdvance excellence in client service, innovation in delivery, and adoption of best practices and standardsExperience:Demonstrated experience in a senior account leadership role responsible for complex account structure running teams across multiple countries and/or multiple teamsStrong general management experience - minimum of 15 years in the business and operations, preferably experience in Facilities ManagementProven track record in generating growth through business developmentStrong working knowledge of accounting, financial reporting and budgeting, and the proven ability to manage to a budget and a P&LExperience in navigating across large, complex organizationsQualificationsBachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasisMinimum of 8-10 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automationProficient in Word, Excel and other Microsoft Office Suite programsStrong organizational and management skillsAbility to multi-task and work both in a team and independentlyAbility to function effectively in a dynamic work environmentExcellent interpersonal and supervisory skills; strong emphasis on customer serviceExcellent business writing and verbal communicationsStrong analytical abilityDetail orientedSuccess working with subcontractors/vendors supporting mutual safety objectivesEstimated total compensation for this position:180,000.00 – 200,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:Remote –Atlanta, GA, Austin, TX, Chicago, IL, Dallas Fort Worth, TX, Houston, TX, Los Angeles, CA, New York, NY, San Diego, CA, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Los Angeles, CA; New York, NY; San Francisco, CA; San Diego, CA; Dallas Fort Worth, TX; Austin, TX; Houston, TX; Atlanta, GAType: Full time