Specimen Management Account Specialist

The schedule for this position will be:

Tuesday-Saturday 9:30 AM - 6:00 PM EST

NOT REMOTE

RARITAN, NJ

Job Duties/Responsibilities

• Act a liaison between LabCorp and the clients/patients that we serve
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting LabCorp’s products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required
• Associate’s degree is highly desired
• Previous experience in a customer service role required; preferably in a call center
• Prior experience in the healthcare industry, such as a physician's office or hospital is preferred
• Proficient with Microsoft Office programs is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking and prioritization skills
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Knowledge of handling Short sample /shared frozen sample, REDFORM/BNMISL, SIS exception pre-analytical problems.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.  For more detailed information, please click here.