Operations Supervisor

Why ShipMonk?ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.Our Operations Supervisors are responsible for crews of 15-20 people and ensure tasks are being done in a timely manner. You will work closely with the Customer Service Department to ensure special project requests are done on time and in a professional fashion.*This position is located in Fort Worth, TX*What you'll do:The Operations Supervisor will lead, manage and develop a team of 15 to 20 ShipMonk AssociatesCommunicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when neededUse software to keep records, edit, and manage the inventory flowThe Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIsReport to upper management on stock levels, issues, employee performance, etc.Constantly work to improve processesOptimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivityThe Operations Supervisor will ensure that facility equipment is properly maintained and safeCommunicate with the warehouse manager to make critical decisionsTrain new warehouse associatesBe responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correctWhat you'll need:Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related fieldMinimum 2 years of experience in a supervisory roleWorking knowledge of inventory management softwareExcellent organization, planning skills, and strong attention to detailThe Operations Supervisor will have outstanding communication and interpersonal abilitiesProven track record of taking ownership, driving results, and managing changeAbility to dive deep into data and provide thought-provoking, workable business solutionsAvailable to work on weekends, holidays, and overtime as neededAbility to work in a fast-paced environmentMust be able to stand for most of the dayAbility to lift up to 40lbs.*This position is located in Fort Worth, TX*ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.