Onsite Helpdesk Engineer

Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week. Qualifications: · Basic technical support of client systems · Create and Maintain documentation · Maintain Client IT Hardware inventory · Hardware and software troubleshooting · User onboarding and offboarding · Audio/Visual Conference support · On-site to client in New Jersey - Candidate should have a car Requirements Technical Responsibilities: Remote Desktop support and Troubleshooting for Windows Network and Server Monitoring Antivirus Deployment Microsoft Active Directory Domain and File Server Administration Private and Hosted Email (Exchange, Office 365, Google Apps) Email Spam and Antivirus Administration Stellar Customer Service skills and communication skills Proficient with all Microsoft suite products Experience with MFA, SSO, AD and o365 preferred Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction Additional Desirable Skills: MSP experience Experience supporting Law Firms Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco) Firewall and Switch Administration Minimum of 1 year experience working with a Managed Services IT company preferred. Education: 4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus. Benefits Salary 60K Based on experience Certification Training Medical and Dental Paid Vacation 401K