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Gasfaa

Associate Director, Financial Aid

Gasfaa, Atlanta, Georgia, United States, 30383


The Associate Director serves as a customer service-oriented professional who is responsible for assisting in the administration of institutional, state, and federal grant and student loan programs in accordance with fund guidelines and regulations so that students have the financial assistance needed to complete educational goals. Responsible for day-to-day operations of the Office of Student Financial Aid. Responsibilities:

Provides leadership, direction, and supervision for the development of a comprehensive student-centered and proactive culture providing enhanced services to students, families, public and university community partners. Assist with the development of long-range and short-range goals required to achieve strategic outcomes. Delivers optimum service to all internal and external customers and provides necessary training and updates to ensure accurate communication. Allocates funding within the Banner system to ensure optimal packaging of financial aid for students. Oversees monthly reconciliation to ensure university student information systems data is consistent with external funding systems. Administers Title IV, State and Institutional Aid programs to optimize funding available to students. Provides guidance and oversees testing for annual updates to processing. Responsible for coordinating the annual review and updates of all areas related to preparation for aid delivery for the next aid year. Responsible for keeping abreast of new federal and state initiatives and making recommendations regarding implementation; maintain auditable records of aid awards, aid adjustments, appeals requests, and documentation, in accordance with state and federal regulations. Ensures performance coaching and employee development programs are active and beneficial, resulting in continuous performance improvement. Assists in providing training and support to assigned staff and ensures compliance with relevant regulatory requirements, strengthens weaknesses and builds new capabilities. Reviews electronic processing activities, rules, and procedures to ensure accurate operations. Recommends changes to electronic processing activities, rules, and procedures to ensure efficient and compliant processing. Minimum Hiring Qualifications: Bachelor's degree in Business, Accounting, Finance, or a related field and four years of supervisory/management experience or a combination of education and experience. Preferred Hiring Qualifications: Master’s degree. Previous work experience in a higher education financial aid office. Familiarity with the Banner database management systems is highly desirable. Demonstrated leadership ability and a record of team building in cross-functional units, problem solving, and integrity in financial aid management. Excellent written and oral communication skills.

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